Contact Center

We have developed a TAPI application with Cisco TSP. Everything works fine with a standard user, but since has been defined superprovider to control any CTI device we have problems.According to Cisco documentation indicates that you have to acquire t...

Hi, We have UCCX 10.5 and agents use FinesseSupervisor need to let the agent the ability to control the wrapup timeAs if the configured 60 seconds isn't enough,, the agent can increase the wrapup time or enter to work state then come back to ready wh...

I've recently been trying to find a fix for a company whose laptops are currently experiencing very slow shut down times. I believe I've narrowed it down to the cause being related to one service or another running, and I wanted to disable each one i...

We are trying to get a ODBC connection set up on a PC to our Cisco UCCX Switch. We have tried both the Informix Driver and SQL Server. Are you able to help us with setting this up?

Hi, I'm studying the product ICM, and I need to know what are the ways to get the ICM version, could you please help me about it? Thanks for any help you can provide Victor.

Hi we are impmenting new contact centree platform and expereincing cvp internal Transfers on the " Send to VRU " node and TR issue.... The CUSPs show an ‘Internal 500 error’ coming from the CVPs. CVP Log Error Example 2211141: 10.74.43.27: Oct 24 201...

I have uccx 8.5 and have a question. If all agents are busy and you want to notify the agents if a certain person is calling in to the call center, is there a script or another way of doing this?

Can UCCX be configured such that an agent's outbound call is counted as idle time so that n a Most Idle Agent environment the agent who has been idle+making outbound calls gets the next call in the queue.

There is a API call for modifying the campaign in express but we are using enterprise.  Is there a similar call that can be made for the enterprise application.  Here is the express API call, can this be used on the enterprise?Modify CampaignHTTP Met...

PCCE v9.0.3CUIC v9.1.1Service Level Threshold: 60Service Level Type: Abandoned Calls have Negative ImpactBucket Intervals: 60, 120, 180, 240, 300, 360, 420, 480, 540 Shouldn't the Abandoned Within Service Level (ServiceLevelAband) = the Abandoned Wit...

I am running CUIC version 8.0 and have been asked to identify the ANI of the callers who abandon so that a follow up call can be made. I can get reports with ANI and DNIS of agent's calls (call logs) and abandoned call counts but do not see a way to ...

using expression editor trying to do something like this: {sString = "\"[parameter]\":\"[value]\"";}hoping to have sString equal this:     "[parameter]":"[value]"it appears to not be recognizing the \ as an escape character. any thought?