Hi,I am trying to implement a dialog popup using the containerServices.showDialog method https://developer.cisco.com/docs/finesse/container-services/#showdialogoptions .However, the documentation does not show the proper format of how to add buttons ...
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Hello everyone.I am quite new to gadget development, and have only a rudementary understanding of what actually goes on under the hood when gadgets are loaded.I am attempting to create a gadget from an Angular project which (in my mind at least) shou...
Hi Experts, My setup is Cisco UCCX 12.5 SU3 ES06 I am using make a call API of Finesse to create new call from agent desktop. for the API authentication I have created a user with supervisor and administrator privileges. So that I can use same authen...
Gadget Functionality: • When an agent answers a call, the call details are stored in an SQL database. • If the same customer calls again, the database is checked, and the call is assigned to t...
Resolved! Icon for Task Routing Agent State
Hi, the image used for Task Routing Agent State (in blue in the screenshot), can be changed? Thanks
Our 3rdPartygadget is not loading in VPN-less FinesseGadget Functionality: - When an agent answers a call, the call details are stored in an SQL database. - If the same customer calls again, the datab...
I'm trying to enable my 3rd Party Gadget account and have followed these steps:Downloaded PuTTY.Entered the following credentials:Host Name: fin-pub-a-50.berlin.icm:8445Port: 22Connection Type: SSHAfter connecting, I see a console that asks for a log...
I cannot create a survey for conversation created by Intergrator.I'm starting conversation with request /ws/v19/clientapplications/messaging/conversation/start?searchContactOnAttribute={value} https://pubhub.devnetcloud.com/media/enterprise-chat-and-...
Resolved! Finesse API for team config 12.6.2
Hello,I am facing an issue where I'm attempting to utilize the put request to update a team specific layout using python. Here is the python code (scrubbed for anything personal):import requestsfrom requests.auth import HTTPBasicAuthimport sslimport ...
Hi All,We are trying to implement the agent assist feature in UCCE using a third party vendor (Not Google). All the cisco documentation for Agent Answers is in relation to Google. Is this non-Google integration even possible in UCCE? If Yes, please p...
Hello Everyone,Our agents have many different applications open and most of the time they don't notice their state changes. They often get stuck in Reserved and Not Ready states. I am looking to create gadgets that pup up when our agents are in those...
I am using Cisco Finesse 12.5. The scenario is as follows: I initiated a call from the customer to Agent A, and Agent A made a blind transfer to Agent B. The dialog events that I am receiving on Agent B are as follows: The first event shows the call ...
Scenario:I have three clients connecting to Cisco Finesse's XMPP service simultaneously: Finesse desktop client using BOSH.My custom CTI Toolbar front end is using BOSH. A custom Java-based connector using XMPP. All three clients can connect simultan...
Hi, Does anyone know the integration between cisco UCCX and MS Dynamics CRM using rest API to get the customer info from CRM and if there is no info , the agent should enter the data manually . Also if there is inbound international call i want t...
I am successfully connected to the XMPP server using jar "smack-tcp-4.4.8"Also able to subscribed the team and user. got the below response from server. <pub sub xmlns='http://jabber.org/protocol/pubsub'<pubsub xmlns="http://jabber.org/protocol/pubsu...
