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We're using a third party system that gives agents their wallboard and agent capabilities. That service uses API to connect to UCCX, ever since we upgraded the server, that service no longer works and only able to use Finesse for everyday use. Were t...

We are migrating from VXML Gateway to Virtual Voice Browsers in our UCCE environment utilizing CVP VXML applications.  Currently we utilize a virtual IP (VIP) to load balance the ASR/TTS requests from VXML Gateway to multiple Nuance Recognizer server...

We are getting surprised with super-quick idle logouts since updating to 12.6.2.  If an agent is inactive in the Finesse desktop for only a few seconds and then refreshes the window, s/he has to log in again.  This is a much tighter restriction than ...

Hello All,We are trying to subscribe Finesse events into our independent web application, which is hosted outside of Cisco. The goal is to notify and display any server events, such as state or status changes, on our web application. Client Single Si...

I have a PCCE Finesse 12.6(2) gadget calling a 3rd party API with the `gadgets.io.makeRequest()` function that is getting an HTTP 504 Gateway Timeout response about 50% of the time. To be clear, the POST https://FINESSE/gadgets/makeRequest is getting...

Hang up call during fetchaudio play in CVP, no event occurs.How can I get hangup event?

hi ,I am new to this Cisco Unified call studio. I have a question on how to integrate with database. Like as per doc, it seems we should provide a JNDI name for DB connection but not clear on how or where to create the required JNDI to connect to a s...

Hi Team,I am trying to update partition of call control group using API, it gives message 202 Accepted but it never updates partition when I check from GUI. I tried on multiple clusters, waited for long time after running API PUT request but no luck....

Hi Team,I am trying to create dialog group on UCCX using API but getting below error:<?xml version="1.0" encoding="UTF-8"?><apiErrors><apiError><errorData></errorData><errorMessage>cvc-complex-type.2.4.b: The content of element 'dialogGroup' is not c...