We are getting surprised with super-quick idle logouts since updating to 12.6.2. If an agent is inactive in the Finesse desktop for only a few seconds and then refreshes the window, s/he has to log in again. This is a much tighter restriction than ...
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After an update to 12.6.2, I'm finding that nearly all my custom gadgets are given default heights no matter what the XML requests in the ModulePrefs. One solution is to move declarative config into the init method of the gadget and request the value...
Hi All,I would like to know about the customization of QueueStatistics.jsp gadgets. By default, it shows only 10 rows and I tried to implement maxRows=40 and gadgetHeight=800 but it didn't work.What is the dynamic way to show Queue Statistics? For ex...
hi ,I am new to this Cisco Unified call studio. I have a question on how to integrate with database. Like as per doc, it seems we should provide a JNDI name for DB connection but not clear on how or where to create the required JNDI to connect to a s...
I am getting below error after upgrading CVP from 11.0.1 to 11.6.I have all JAR's as expected but not sure why we are getting this error.This error is from Database element. error was: A built-in element encountered an exception of type com.audium.se...
Hi Team,I am trying to update partition of call control group using API, it gives message 202 Accepted but it never updates partition when I check from GUI. I tried on multiple clusters, waited for long time after running API PUT request but no luck....
Hi Team,I am trying to create dialog group on UCCX using API but getting below error:<?xml version="1.0" encoding="UTF-8"?><apiErrors><apiError><errorData></errorData><errorMessage>cvc-complex-type.2.4.b: The content of element 'dialogGroup' is not c...
I was wondering if i someone can help me with a small issue i am facing i am trying to use Apache Reverse proxy for Finesse on UCCX Proxy.company.com:8084 ---> Finesse.company.com:8445the problem i am getting is that the main page of finesse loads wh...
Hi, I am trying to CLOSE an exiting dialog with a PUT to: https://finesse_server/finesse/api/Dialog/{{dialogID}} Body: <Dialog> <requestedAction>CLOSE</requestedAction> </Dialog> I am getting this error: The user is not authorized to perform this ...
Hey. Does anybody know what the websocket URL for the WebRTC stream is on Webex CC. Im in the middle of building af a custom agent, and the customer want to use WebRTC. For that i need the ws to subscribe to. I know have to get the message websocket,...
Using the "set value" element in CVP Call Studio - I am parsing a string. lets say you have a string "000.111.222"And you want to split this up into "000", "111" and "222" using the set value element - you split this up into an array (with "." as the...
Our 3rdPartygadget is not loading in VPN-less FinesseGadget Functionality: - When an agent answers a call, the call details are stored in an SQL database. - If the same customer calls again, the datab...
Hi, Does anyone know if this is possible on Webex Contact Center IVR? Summary of IVR App Caller A makes a call into IVR. IVR Answers and asks Calling Party A to enters PIN, if PIN is correct, IVR attempts to make an outbound call to Called Party B. I...
I am using Cisco Finesse 12.5. The scenario is as follows: I initiated a call from the customer to Agent A, and Agent A made a blind transfer to Agent B. The dialog events that I am receiving on Agent B are as follows: The first event shows the call ...
Hi all I am trying to build a finesse desktop gadget that allows an agent to drop a silent monitor call from a supervisor to said agent. After trying different ideas, I had a look at the Finesse API documentation and in the chapter "Dialog API - End ...
