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Custom Java class to validate the date that entered by user

Current I have a CustomDateWithConfirm class which is extend to MBasicDateWithConfirm, to valid the date such as "19900231", the way currently I did is once I get this value, I increment the disconfirmed count, then ask the user to re-enter the date ...

Resolved! How to use Socialminer chat without using the webform

Hi all. We are a SaS company that hosts web servers for our clients. We have installed Socialminer and have the chat feature working. When we create HTML code for a specific client (csq) and have it installed into their website, there is a webform th...

Resolved! Question about WithConfirm element

First question, I have DigitWithConfirm element, the element suppose ask the user to enter (exactly) 4 digit number and followed by pound key. In my original thought, if user enter pound key, it should treat as terminated character by default, which ...

Finesse Whisper coaching using JS/REST

Hi,I want to initiate whisper coaching for my Supervisors using either the Javascript or RESTful services. I can see how to initiate a Silent Monitor but can't see any documentation on how to perform Whisper mode, so that the Supervisor can talk to t...

Resolved! Receiving non-voice dialogs/messages from Finesse

Hello, We have eGain Chat integrated with UCCE and we have a Finesse Listener connected to the Finesse Server. Is it possible to receive from Finesse notification server after successfully subscribing to events that are not voice related. Can we rece...

Force user to hear the whole voice before press any key for the menu

Here is the following scenario. In the call studio, I have two menu element consecutively, e.g Menu_1 and Menu_2. The way suppose work is after user hear the Menu_1's menu, do the selection, then go to the Menu_2.But some random hardware issue happen...

Resolved! Disable Callback Feature in Finesse

Hi Everyone,Is there a way to disable callback feature in Finesse ? We have a team of outbound agents who accidentally keep on using this feature. It would helpful to know if this could be disabled.Screenshot attachedRegardsDip Mehta

Resolved! Which version of smack is compatible with Cisco finesses XMPP.

Hi All, I have following questions.Which version of smack is compatible with cisco finesses.(I am using Finesse 10.5).Is there any sample available for java desktop application available for capturing XMPP events?Can I receive JSON instead of XML fro...

Resolved! single step conference.

Hi,Is there an api in finesse that we can call to initiate a singlestep conference. i am using finesse 11.5 lib and there is only an Api for initiating adirectTransfer -> initiateDirectTransfer: function (mediaAddress, toAddress, handlers)or a cons...

Error in custom element in CVP 9.0(1)

I'm trying to build a client library that a custom element. I downloaded the JDK 1.6_24, and used the wsimport program to generate source files from the WSDL, which I then used to craft the jar file. The element builds fine in Call Studio, the call f...

Resolved! Post Call Survey for Outbound Option PCCE 9.0.6

Hi everyone!I have recently been asked to automatically route outbound campaign calls to a post call survey. Does anyone know if it is possible?I have tried to configure in CVP - System - dialed number pattern tab my outbound campaign`s DN to "enable...

Resolved! Can I have a Python sample to post agent status change?

Hi, I can change the agent status (ex, Login) using postman but no luck with Python. Can I have a Python sample to post XML (LOGIN)? There are many samples to GET using Python and able to GET the user status but no luck the POST syntax with Python. *...

Resolved! Callvariable Layout based on Workflow

All - I have to show different call variable Layout based upon Workflow condition(inbound \ outbound).I have verified document, it was mentioned to create HTTP action with layout name in "user.layout",what would be URL suppose to be configured in HT...

How to route social contacts to UCCE

I want to know how I can route the social contact from social miner to UCCE is it the same like Task routing in this link : https://developer.cisco.com/site/task-routing/docs/apis/create-tasks/what are the steps to do this requirement until the notif...

Finesse call control gadget customization

Hello,We need to develop a customzised finesse call control gadget, which includes features like makeCall, Transfer, Consult transfer, Hold, Answer, Drop. We are using Cisco Finesse - JavaScript Library, Version 10.5(1). We are developing our own cus...

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Forum Posts

Custom Java class to validate the date that entered by user

Resolved! How to use Socialminer chat without using the webform

Resolved! Question about WithConfirm element

Finesse Whisper coaching using JS/REST

Resolved! Receiving non-voice dialogs/messages from Finesse

Force user to hear the whole voice before press any key for the menu

Resolved! Disable Callback Feature in Finesse

Resolved! Which version of smack is compatible with Cisco finesses XMPP.

Resolved! single step conference.

Error in custom element in CVP 9.0(1)

Resolved! Post Call Survey for Outbound Option PCCE 9.0.6

Resolved! Can I have a Python sample to post agent status change?

Resolved! Callvariable Layout based on Workflow

How to route social contacts to UCCE

Finesse call control gadget customization

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