I have this code, which I have used for Finesse 10 and 10.5, works perfectly fine, I receive notifications any time a dialog is started (abbreviated for clarity):user = new finesse.restservices.User({ id: id, onLoad: handleUserLoad, onChange: h...
After installing CallStudio 10.5, I don't see the SAB.zip. We use this to automate build and deploy CVP application on Jenkins. Does anyone else have this problem?Mohan
CVP Version is 10.5Nuance TTS and ASR are the latest stuff, can't recall exactly what version, but "new stuff", and ASR is not the issue here.My issue is ASR timing out waiting for input before my TTS audio can finish playback.My application calls an...
Currently our media files are set to the default "app". in the ICM script I am specifying what .wav file I need on the media server by using "FOLDERNAME/prompt01.wav". What I would like to do is define this in the script on ICM. This way I only need...
Hello,I am trying out the Courtesy Callback example and am running into an issue when trying to pass data back from the BilllingQueue to the CallbackEntry 'Queue' app.In my BillingQueue app, I am setting the CVP Subdialog Return_01 element to: Ex...
We have personal data being passed into the VXML application and do not want it printed in the activity logs. The data is being shown in the start,parameter lines of the log. When I adjust the ActivityLogConfig file to prohibit this data from be...
Hi,I got error while accessing an audio URL, throwing an error.badfetch. But the prompt is available at the particular URL.Here is the java code i used in dynamic voice element.import java.io.BufferedReader;import java.io.IOException;import java.io.I...
Does anyone know if it is possible Translation route from one set of CVP Servers to another set of CVP Servers that are connected to the same ICM with different PGs? Basically our setup has two separate sets of CVP Call Servers (used for difference b...
Hello,I have created a Web Service element, successfully loaded a WSDL and configured the request and response. When I run the applicationthe Web Service call reaches the web server, is correctly processed and the web server responds. The Web Service...
We are using the Web Service element in CVP 10.5. The WS element is configured by loading a WSDL from a URL.The WS element correctly requests the web service with the correct parameters, but an exception is thrown when the response i received by the ...
HiI need to develop a server to server solution that monitors agent for state changes. I understand that I need to do a subscribe request for every agent I'm interested in and I understand the data format that is returned. And based on the protocol m...
I'm looking for a CUIC/UCCX report template/definition to report on wrap up codes by CSQ. There appear to be packages for UCCE but not UCCX. Does anyone have these?Thanks
Team, I have taken a standard Reason code report, which I show as columns of the time for each reason code by Agent. I have a customer who want to see Total Call time (Talk/Active), % Call time & number of calls handled, all within the same report. T...
Hello,Did anyone tested the following? or if it is even possible to do the following?Got some Email contacts registered on CS.Is it allowed through the CS Finesse Gadget to edit those contacts? The goal is to add some Tags, in order to classify those...
HiThe dev guide mentions something about BOSH channel notifications if a component goes down. Can I assume that those events also be sent to an XMPP channel?
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