Hi there,I'm trying to concatenate two fields that are strings (StarrDate and EndDate)on a footer of another field(AppName) but the result I get is always zero. I have tried that in different ways:1. $+$
2. ($+$)Both fields are shown as ...
Hi,I'm trying to run a report for a single Agent over time an have values grouped by Month. I don't see any examples of this. The Report Def is using a Stored Procedure. This is the output I'm hoping for (mockup), focus on Month column. Any help ...
We would like to finely control how barge-in works on an initial prompt. This is with Nuance 9. This can be done in Nuance by resetting these two values for the prompt. But how to do that with CVP? I've tried setting these as VXML properties but...
We are having an interesting issue with how the CVP handles an "ambiguous result" from Nuance. This is in Spanish for a prompt that asks the caller to input an eight character alpha-numeric account number. In Spanish the names for the letters "V" and...
Hi,I am trying to write a smiple UCCX CTI Application to query agent status using agentLoginID but I am getting a failure_conf with status 7 and Text: " com.cisco.Ged188.CRACTIInvalidMessageException: Invalid field, PeripheralID: 0"As far as I Unders...
Hello,I had post an question about connecting to Finesse last July 3rd (titled Using ASP.NET 4.5/IIS 7/MVC 5/Web API 2/Ajax (URL Rewrite reverse proxy) to call Finesse Server) I got past the issue and it worked beautifully, now its time to connect to...
We are a small call center environment and sometimes we will have a long EWT that will shorten considerably as a shift starts or employees return from a lunch/break/meeting. We will then have agents available and calls in queue. Conversely, there a...
Hi,Want to access call variable value in finesse through non-gadget. Please help in getting, so that same can be used to retrieve the call information.Regards,Ajay Jha
Hello team,this issue has been already discussed in this forum as the subject: Voice Browser machine information 23-04-2004 06:17:34 PM and was replied by "joe".I need to open the same topic again. The answer in forum is correct though it doesn't so...
Hi,We had our CRM which used Cisco OCX to communicate with Cisco dialer (CTIOS). As we come to know cisco OCX has been changes to finesse, we need the same to be used in our web page in place of ocx to communicate with cisco dialer. I am new to fines...
In CUIC we can only get up to 8000 lines of information when running our agent detail state report. We are hoping to run the Agent State Detail Report with a SQL statement. The SQL information we get from CUIC is: {call sp_agent_state_detail('2015-...
Hi all,I'm having a report which need serious improvements as its taking such a long time to run.I believe that the reason of this is because I need to calculate how many calls we have coded with a wrapup code, divided by how many calls we have (both...
Hi!I am recently install ScreenPop gadget. Everything looks fine: I have some stuff in CallVariable1 and also can see "Screen Pop Goes here" message. But nothing happens when a call comes. Only "Screen Pop Goes here" sign.I'm newbie in Finnese, any h...
Guys,CVP Version :- CISCO Customer Voice Portal (CVP), Version 8.5I am trying to implement "On Error Notification" but getting below error in C:\Cisco\CVP\VXMLServer\logs\GlobalErrorLoggerConfigured same in Global_Config.xml under C:\Cisco\CVP\VXML...
Hi All,
The latest version of Finesse Script Library available for download is FinesseJavaScriptLibrary-10.5.1.zip
Finesse Web Services Developer Guide Suggests using the JavaScript library that came with the release of finesse that is in use
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