Hi,I'm using Cisco Dev Net sandbox (Unified Contact Center Express 12.5-SU1 ) for exploring connection to XMPP port 5222 and 5223.As I understand 5223 is "old-style TLS" port where all the communication should be encrypted from the beginning. This i...
Hi,
We would like to integrate with Webex CC platform and use Captures API (https://developer.webex-cx.com/documentation/captures) to retrieve audio recordings for further speech analysis.
Does Cisco provide sandbox for Webex CC, where Captures API i...
Hello,We are experiencing an issue with the Get-Agent-Statistics API call (https://developer.webex-cx.com/documentation/agents/v1/get-agent-statistics). When we call the API and ask for 15-, 30-, or 60-minute stat intervals, we are seeing what should...
Hello ,
we are integrating with UniMRCP connector , we are able to do the integration and ASR is working fine , however we are using FORM element , the voice/audio is working fine but the DTMF is not working , in VVB logs we can see the DTMF digits p...
Morning everyone,I'm new to Cisco and for the life of me, I can't find a standard call detail inbound report that shows every call that came into our center. This is standard report that contains the agent's name, agent's team, ani, date/time the ca...
Hi Team,
Is it possible to make a REST API call as soon as caller-hangup event is triggered while waiting in queue ?
I am using CVP for queuing.
Regards
Dip Mehta
While using Transfer element at 12.5v of Call Studio, I am getting "phone_error" while doing the Bridge transfer. After checking, we found out Destination number is containing asterik(*). Can Destination number be alpha numeric or its mandatory to ha...
We have stood up a new task router and created the feed and campaign within task router and can see it increment. when we make a call. The issue is we are not getting anything transfer over to the ICM scripts. We have the dialed number and calltype m...
Dears, We are trying to implement Cisco CVP Standalone Outbound as described by Engineer Mr.Paul Tindal.https://twitter.com/tindallpaul/status/919638559702822912 Below are the setup we are using,Cisco PCCE 12.0Cisco CVP 12.0Cisco VVB 12.0Voice Gatewa...
Hello Team,We are using Cisco Finesse API (https://developer.cisco.com/docs/finesse/#reasoncode%e2%80%94get-list) for obtaining list of reason codes. However, it looks like the only way how to fetch the data from this endpoint is by using the admin a...
hello,
How can I get in 3rd party asp.net web application the single sign-on token JSON as a response to a request?
I'm building 3rd party asp.net web application and I want to use a cisco single sign-on token.
when I use https://<FQDN>/desktop/sso/t...
Hi,We are facing this problem in our CTI Application that if the agent was in Ready state, after the failover has happened the agent state is changed to Not Ready - Connection Failure. In our CTI, we are using CAXL for the XMPP connection.However, if...
Hello, during develompment of vxml application I have found out that after a call in activity log all the elements are executed in a mtter of ms, except for MENU elements which take their time. I would like to make an vxml application: Play prompt, R...
UCCE11.6.1-How to pass caller ANI to 2nd leg while making consult call.Customer call into contact center and agent answer itAgent initiate consult call and need to pass Customer ANI to 2nd leg- I tried to invoke Finesse Workflow to write extension, A...
