I have UCCE/CVP 12.6.1 lab system for teaching classes with CVP, OAMPServer, ReportingServer & CCB Servlet, and IIS MediaServer all on the same VM.
My CCB Servlet won't start up. It's worked in the past (I rollback to VM snapshots for class each week, and it's started in the past)
1. I get 500 error in web browser for http://IP:8000/cvp/CallbackServlet?method=Diag
2. I see this in the CallbackEntry activity log : _ccbServelet=http://IP:8000/cvp/CallbackServlet and in the EnterQueue node, Error: Failed to connect to servlet -- "HTTP/1.1 500"
3. OAMP is configured with CCB as always
4. My Rpg server is up.
Any troubleshooting tips would be appreciated!
Note - on a possibly related issue, my NOAMP isn't able to communicate with Cisco's smart license mgr (wireshark shows no messages being sent). So I have to rollback to snapshot every night during class weeks. Right now it's in 'authorized' mode for 24 hours, so I wouldn't expect it to be affecting the CCB.
Solved! Go to Solution.
It is only used for optional additional monitoring, so you should be good (https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cust_contact/contact_center/icm_enterprise/icm_enterprise_12_6_1/configuration/guide/ucce_b_serviceability-guide-for-cisco-unified_12_6/ucce_b_serviceability-guide-for-cisco-unified_12_6_chapter_010...).
But did something else change that broke it (like a windows update or license issue) in the first place? Glad it is working for you.
I have UCCE, not PCCE.
I backed up the .sltruststore folder and deleted the contents. Now in NOAMP>License Mgmt it's asking for the Transport Settings. I believe it should be URL (direct) but I don't know the URL.