ccx api call to get the wait time of a particular csq

[vijendra Saravanamuthu]

hi guys,

please let me know if there is an API REST call to get the wait time of a particular csq.?

thanks.

vijay 

[Alex Stevenson]

Hi @vijendra Saravanamuthu,

There is for UCCX:

https://developer.cisco.com/docs/contact-center-express/#!get-csq/get-csq

[vijendra Saravanamuthu]

hi @Alex Stevenson 

i took a look at the url you provied. but mostly talks about getting the csq config, modify etc. nothing about statistics.

the closest thing i came across was this api call

https://fqdn:9443/realtime/VoiceIAQStats  which provides the following csq stats

  {

        "id": "Test_CSQ",

        "operation": "UPDATE",

        "VoiceIAQStats": {

            "id": 12,

            "esdId": 12,

            "esdName": "Test_CSQ",

            "nResourcesLoggedIn": 0,

            "nTotalContacts": 0,

            "nHandledContacts": 0,

            "nAbandonedContacts": 0,

            "longestTalkDuration": 0,

            "longestWaitDuration": 0,

            "longestCurrentlyWaitingCallStartTime": 0,

            "nAvailResources": 0,

            "nInSessionResources": 0,

            "nUnavailResources": 0,

            "nWorkResources": 0,

            "nSelectedResources": 0,

            "nAgentsAdded": 0,

            "nAgentsRemoved": 0,

            "nWaitingContacts": 0,

            "nAverageHandlingTimeLowThreshold": 0.0,

            "nAverageWaitingTimeLowThreshold": 0.0,

            "nAverageWaitingTimeHighThreshold": 0.0,

            "nAbandonedCallsLowThreshold": 0,

            "nAbandonedCallsHighThreshold": 0,

            "nDequeuedCallsLowThreshold": 0,

            "nDequeuedCallsHighThreshold": 0,

            "nSLAPercentageLowThreshold": 0.0,

            "nAverageHandlingTimeHighThreshold": 0.0,

            "nSLAPercentageHighThreshold": 0.0

        }

none of them about expected wait time.

[Alex Stevenson]

Oh, I see. Well, the API call you just listed, that's proper statistics, very detailed. I saw where the Get CSQ call returns several stats...

wrapupTime, serviceLevel, competencelevel, weight

...and I thought that might be what you're looking for. I like VoiceIAQStats though, very granular!