Hello everyone, hopefully someone can help understand this problem:
Detail: When Service Desk agents are set to the "READY" state, they immediately transition to the "RESERVED" state and then automatically to the "CALL NOT ANSWERED" state.
Normally the system should display the agent in the "RESERVED" state and show a pop-up with the incoming call. However, this does not occur, and instead, the agent directly transitions to the "CALL NOT ANSWERED" state and it cannot take any call.
