Error on Off-Hook when we using Make a Consult Call Request method in UCCX 10.6 finesse

[karthikbahiradhan]

Hi,

We are facing issue like "Off-Hook". When the user is clicking "Making Consult Call" button in custom gadget, we are calling "Make a Consult Call Request" method in finesse API UCCX 10.6. After request made to finesse, we are getting "Off-Hook" error occured in Call Control layout section and Call is not consult with another agent. this issue occured randomly 1 out of 10 call.

Can you please suggest that what is the reason for this issue.

[ewindgat · Accepted solution]

I found a discussion here...

Slow Off-hook recognition | IP Telephony | Cisco Support Community | 5961 | 12624876

About memory issues. If you could review the logs, and see if there are any details, or errors that might help the sporadic nature of this issue.

[karthikbahiradhan]

Hi Ewindgat,

Link which you had given that  is pointed to  current urlError on Off-Hook when we using Make a Consult Call Request method in UCCX 10.6 finesse

Can you please share the correct url to understand the detail

[ewindgat]

sorry,

Slow Off-hook recognition | IP Telephony | Cisco Support Community | 5961 | 12624876

Let's see if this works again. Or, just search for the title shown above.