Hi Experts,
My setup is Cisco UCCX 12.5 SU3 ES06
I am using make a call API of Finesse to create new call from agent desktop. for the API authentication I have created a user with supervisor and administrator privileges. So that I can use same authentication details for all the agents. (all the agents belong to same team as supervisor user).
When I call the API to create call from agent desktops, I am getting 401 Un Authorized Error.
https://developer.cisco.com/docs/finesse/dialog%e2%80%94create-a-new-dialog-make-a-call/#dialogcreate-a-new-dialog-make-a-call
API : https://<FQDN>/finesse/api/User/<id>/Dialogs
Body:
<Dialog>
<requestedAction>MAKE_CALL</requestedAction>
<fromAddress>1001001</fromAddress>
<toAddress>1002002</toAddress>
</Dialog>
1 Thing I noticed is, If the IPCC extension of the user used for authentication and fromaddres are same then it works.
However in my requirement, I need to use a single user to authenticate the API to make call from agent extensions when agent use make call button in the CRM page.
