Not able to add CCP (Social Miner) in CCE admin page

[amohod]

We are trying to configure task routing in UCCE 12.5 using following guide

https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cust_contact/contact_center/icm_enterprise/icm_enterprise_12_5_1/configuration/ucce_b_ucce-features-guide-12_5/ucce_b_cisco-unified-contact-center-enterprise12_5_chapter_01001.html

When I login in CCE admin page and try to add CCP sever, I am getting below error

Unable to connect to Customer Collaboration Platform Administration service; make sure that it is up and running.

From CCE server I am able to access CCP portal and able to telnet on port 38001. Not sure why I am getting this error.

 

Please advice how to resolve this error

[Ramamoorthy Shanmugam]

Hi Amohod,

did you perform the certificate exchange procedure for SM. if not please do the same as the VOS system procedure.

Also, verify social miner MR PIM status.

Ram.S

https://www.cisco.com/c/en/us/support/docs/contact-center/packaged-contact-center-enterprise/215354-exchange-self-signed-certificates-in-a-p.html

[amohod]

Thanks a lot Ram....after adding certificate I am able to add CCP server in UCCE. But in CCP, I am getting red mark for Connection to CCE Notifications as shown in attach screenshot. Why it is red?

[Ramamoorthy Shanmugam]

Hi Amohod,
Please verify the below points.

Check the system administration server status for the CCE Notification and then follow the below.

in CCP - Multichannel Routing configuration with Port is correct and   PG MR PIM Status is up

if all are ok please send a few test requests and verify that the request is passing into ICM Script or not.

Finally, restart CCP once to get the connection refresh.

Ram.S

[amohod]

Hi Ram...sorry for late reply. Where I can check - system administration server status? 

in CCP - Multichannel Routing configuration with Port is correct and   PG MR PIM Status is up-- Port is correct and PIM is up

if all are ok please send a few test requests and verify that the request is passing into ICM Script or not.-- Do I need to map to specific script I have not mapped it to any ICM script for task routing. Please advice how I can map ICM script for task routing

[amohod]

Ram...attach is system administration server status

[amohod]

@Ramamoorthy Shanmugam are you there. Did you see my reply?