PCCE - Multiple Media Servers for Agent greeting

[atoxet]

Hello,

Our customer has PCCE 12,000 seats with multiple CVP servers, version 12.6.1. Each CVP server is also a Media server.

For Agent greeting, I see that the greeting files are only written to 1 media server. I read somewhere that the recorded files can be replicated to all media servers that have FTP enabled, but that is not the case in our system. I have tried to look for some documents regarding this matter, but no luck so far. 

Could someone help to point me to correct direction? or give me some instructions on how to have the recorded files synced to all media servers?

Thanks,

atoxet

[david.macias]

I've modified the agent greeting app to push the greeting to all media servers. The other method and probably better is to run a job that syncs all folders in case someone drops a file somewhere and provides extra insurance.

david