Is there anyone who try the "start recording gadget". ? Can this gadget be used with MediaSense ?
I am looking for on-demand recording from agent or supervisor finesse desktop, with MediaSense.
EDIT : After trying to install it. When I click on "start recording" button, in the firefox we console I got that :
140821 11:38:30.461 : CallRecordingGadget : startRecording()" concat:14927
140821 11:38:30.463 : CallRecordingGadget : Starting Recording on Dialog: 16782242" concat:14927
"ccp.security: checkPopupTimer" security.SiteLoadValidator.js:30
"ccp.security: checkForPopup()" security.SiteLoadValidator.js:30
TypeError: rsp.object.ApiErrors is undefined concat:16987
140821 11:38:31.634 : CallRecordingGadget : _startRecordingError()" concat:14927
Any idea ?
Ce message a été modifié par : Hugo Chevalier
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I am using UCCX 10.5.1.10000-24 and
the gadget version is 10.0.0.1 is there any other version ?
May be I have done something wrong in the integration of MediaSense ...?
I don't have any error in the gadget except the error in the firefox web console
When I click the "start recording button" nothing happens
It is not really missing, It will not be usefull.
If an agent start recording a call it is because there is trouble or something else so it is better to have the entire conversation.
If a supervisor start recording a call it is for trainning or quality so it is the same,
If your question is because a call reccord can be a big media file, n Media Sense you can choose the period during the record is store on the server and you can archive on an external sftp server (or other)
I am trying to get this working also. I am getting the following message when I click on the Start Recording button:
Congratulations!!! You have successfully initiated a START_RECORDING!
Uh Oh! An Error occurred when trying to START_RECORDING:
ErrorType: Generic Error
Is there something that I am missing?
Also, from what I have read from the responses - I gather there is no way to stop the recording during the call and then resume the recording afterwards? The reason I ask is that it is illegal to record card numbers from telephone calls therefore the customer requires the ability to pause recording during a call.