Start Recording Gadget

[Hugo Chevalier]

Hi,

Is there anyone who try the "start recording gadget". ? Can this gadget be used with MediaSense ?

I am looking for on-demand recording from agent or supervisor finesse desktop, with MediaSense.

Cheers,

Hugo Chevalier

EDIT : After trying to install it. When I click on "start recording" button, in the firefox we console I got that :

140821 11:38:30.461 : CallRecordingGadget : startRecording()" concat:14927

"

140821 11:38:30.463 : CallRecordingGadget : Starting Recording on Dialog: 16782242" concat:14927

"ccp.security: checkPopupTimer" security.SiteLoadValidator.js:30

"ccp.security: checkForPopup()" security.SiteLoadValidator.js:30

TypeError: rsp.object.ApiErrors is undefined concat:16987

"

140821 11:38:31.634 : CallRecordingGadget : _startRecordingError()" concat:14927

Any idea ?

Ce message a été modifié par : Hugo Chevalier

[dlender]

The Start Recording Sample gadget works with UCCX only. You have to configure UCM to support on demand recording with MediaSense.

[Hugo Chevalier]

I am using UCCX.

I have already Configure UCM chosing "Selective call recording" with a recording profile includinf the MediaSense IP address

[dlender]

What version of UCCX/Finesse are you using? What version of the CallRecordingSampleGadget?

Do you see any error message inside the gadget?

[Hugo Chevalier]

I am using UCCX 10.5.1.10000-24 and

the gadget version is 10.0.0.1 is there any other version ?

May be I have done something wrong in the integration of MediaSense ...?

I don't have any error in the gadget except the error in the firefox web console

When I click the "start recording button" nothing happens

[dlender · Accepted solution]

Yes, there is a 10.5.1 version here

https://github.com/CiscoDevNet/finesse-sample-code/blob/master/CallRecordingSampleGadget/CallRecordingSampleGadget-Finesse-10.5.1-v1.0.zip 

[Hugo Chevalier]

Thanks a lot.

I can see some changes. After getting the 10.0.5.1 version and check my MediaSenseconfiguration, I got this message when I try to record a call :

ERROR :CF_GENERIC_SYSTEM_RESOURCE_AVAILABILITY

[Hugo Chevalier]

Ok it's working now !

Thanks a lot !

[sheath7288]

Hugo,

Did you get it to stop recording after starting? It looks like this gadget only starts.

[dlender]

There is no Stop Recording API. Once you have requested a recording, the recording continues until the Dialog ends.

[Hugo Chevalier]

Hi Scott,

I agree with Dlender, recording stop when agent hang up.

[sheath7288]

Thanks for the response guys. I did some research after I posted that and discovered the same thing re no Stop Recording API. It just seemed like it was missing

[Hugo Chevalier]

It is not really missing, It will not be usefull.

If an agent start recording a call it is because there is trouble or something else so it is better to have the entire conversation.

If a supervisor start recording a call it is for trainning or quality so it is the same,

If your question is because a call reccord can be a big media file, n Media Sense you can choose the period during the record is store on the server and you can archive on an external sftp server (or other)

[MastahBates]

Hello,

I am trying to get this working also. I am getting the following message when I click on the Start Recording button:

Congratulations!!! You have successfully initiated a START_RECORDING!
       

Uh Oh! An Error occurred when trying to START_RECORDING:

ErrorType: Generic Error
       
ErrorMessage: CF_INVALID_CALLING_DEVICE

Is there something that I am missing?

Also, from what I have read from the responses - I gather there is no way to stop the recording during the call and then resume the recording afterwards? The reason I ask is that it is illegal to record card numbers from telephone calls therefore the customer requires the ability to pause recording during a call.

Thanks,

James

[Hugo Chevalier]

Hi James,

About your error message :

I already have this issue.

Please check that :

     - You create a recording profile

     - You allow IPPhone to be record and apply the recording profile