We've setup Cloud CX and noticed that there is a major issue which can cause a lot of confusion for customers working with this platform.
If you have a device that is covered under a contract that is expiring, and renewed its coverage under a new contract number, Cloud CX will NOT show this. It will incorrectly show that the contract is expiring, raising false alerts, when it should in fact show that the device is expiring but its coverage is continue through a different contract.
This is really disappointing as it created a false alarm within our organisation.
Cisco should address this issue asap as device contracts and coverage cannot be properly tracked.
I've added screenshots from Cloud CX which shows the product's coverage expiring today, but as you'll see in the second screenshot from CCW-R, the there is a new contract that starts the next day. This should be reflected in Cloud CX.
