The Cisco Technical Assistance Center (TAC) often asks for Data Center Network Manager (DCNM) Tech-Supports when working to troubleshoot an issue involving DCNM. This document is meant to provide both a visual guide and the Command Line Interface (CLI) steps to gathering a DCNM tech-support.
Gathering a Tech-Support Through Web User Interface (UI)
- Credentials to successfully log into DCNM Web UI with a Network Administrator role.
Gathering a Tech-Support Through Linux CLI
- Root user credentials or similar to successfully login to the Linux OS hosting DCNM.
Gathering a Tech-Support Through Microsoft Windows
Gather Tech-Support Through Linux (All Versions DCNM Linux/OVA Installs)
Used when the DCNM Web UI is not available.
Login to the Linux OS hosting DCNM.
In DCNM OVA installations the direct path is /usr/local/cisco/dcm/fm/bin/techsupport.sh.
The location and name of the generated tech-support is indicated in the second to last line of the output.
Server configuration file loaded: /usr/local/cisco/dcm/fm//conf/server.properties
Done setting System properties
log4j:WARN No appenders could be found for logger (fms.db).
log4j:WARN Please initialize the log4j system properly.
log4j:WARN See http://logging.apache.org/log4j/1.2/faq.html#noconfig for more info.
Done loading from db
Done sending show tech to server
% from server
1:Received dump written to /usr/local/cisco/dcm/fm/logs/fms_dump.9 from server
Start compressing ....
Done with /usr/local/cisco/dcm/fm/logs/pm.log
Done with /usr/local/cisco/dcm/fm/logs/fmserver.log.7
Done with /usr/local/cisco/dcm/fm/logs/fmserver.log.2
Done with /usr/local/cisco/dcm/fm/logs/fmserver.log.3
Done with /usr/local/cisco/dcm/fm/logs/fmserver.log.9
Done with /usr/local/cisco/dcm/fm/logs/fmserver.log
Done with /usr/local/cisco/dcm/fm/logs/fmserver.log.4
Done with /usr/local/cisco/dcm/fm/logs/fmserver.log.5
Done with /usr/local/cisco/dcm/fm/logs/fmserver.log.1
Done with /usr/local/cisco/dcm/fm/logs/fmserver.log.10
Done with /usr/local/cisco/dcm/fm/logs/fmserver.log.8
Done with /usr/local/cisco/dcm/fm/logs/fmserver.log.6
Done with /usr/local/cisco/dcm/fm/logs/fm_web.log
Done with /usr/local/cisco/dcm/fm/logs/fms_snmp.log
Done with /usr/local/cisco/dcm/fm/logs/fms_snmp_trap.log
Done with /usr/local/cisco/dcm/fm/logs/fm_webusract.log
Done with /usr/local/cisco/dcm/fm/logs/fms_ws.log
Done with /usr/local/cisco/dcm/fm/logs/sme_accounting_log.2017-08-23-09-17-41.log
Done with /usr/local/cisco/dcm/fm/logs/smeAccounting.log
Done with /usr/local/cisco/dcm/fm/logs/sme_accounting_log.2017-07-23-12-00-00.log
Done with /usr/local/cisco/dcm/fm/logs/sme_accounting_log.2017-10-22-12-00-00.log
Done with /usr/local/cisco/dcm/fm/logs/sme_accounting_log.2017-06-18-12-00-00.log
Done with /usr/local/cisco/dcm/fm/logs/sme.log
Done with /usr/local/cisco/dcm/fm/logs/sme_accounting_log.2017-07-02-12-00-00.log
Done with /usr/local/cisco/dcm/fm/logs/sme_accounting_log.2017-10-29-12-00-00.log
Done with /usr/local/cisco/dcm/fm/logs/sme_dkr.log
Done with /usr/local/cisco/dcm/fm/logs/sme_accounting_log.2017-07-09-12-00-00.log
Done with /usr/local/cisco/dcm/fm/logs/sme_accounting_log.2017-08-27-12-00-00.log
Done with /usr/local/cisco/dcm/fm/logs/sme_accounting_log.2017-06-25-12-00-00.log
Done with /usr/local/cisco/dcm/fm/logs/sme_accounting_log.2017-07-16-12-00-00.log
Done with /usr/local/cisco/dcm/fm/logs/sme_accounting_log.2017-11-05-12-00-00.log
Done with /usr/local/cisco/dcm/fm/logs/sme_accounting_log.2017-10-17-07-46-48.log
Done with /usr/local/cisco/dcm/fm/logs/sme_accounting_log.2017-06-12-11-12-22.log
Done with /usr/local/cisco/dcm/fm/logs/fm_webreport.log
Done with /usr/local/cisco/dcm/fm/logs/fms_event_manager.log
Done with /usr/local/cisco/dcm/fm/logs/fm_zoneserver.log
Done with /usr/local/cisco/dcm/fm/logs/jboss7.log.1
Done with /usr/local/cisco/dcm/fm/logs/jboss7.log
Done with /usr/local/cisco/dcm/fm/logs/jboss7.log.2
Done with /usr/local/cisco/dcm/fm/logs/epl.log
Done with /usr/local/cisco/dcm/fm/conf/server.properties
Done with /usr/local/cisco/dcm/fm/logs/fms_dump.9
Done with /root/dcnm_installer.log
Done with /usr/local/cisco/dcm/fm/../jboss-as-7.2.0.Final/standalone/log/sanservice.log
Done with /usr/local/cisco/dcm/fm/../smis/server/jserver/logs/jserverlog-6.trace
Done with /usr/local/cisco/dcm/fm/../smis/server/jserver/logs/jserverlog-2.trace
Done with /usr/local/cisco/dcm/fm/../smis/server/jserver/logs/jserverlog-3.trace
Done with /usr/local/cisco/dcm/fm/../smis/server/jserver/logs/jserver.log
Done with /usr/local/cisco/dcm/fm/../smis/server/jserver/logs/jserverlog-0.trace
Done with /usr/local/cisco/dcm/fm/../smis/server/jserver/logs/jserverlog-4.trace
Done with /usr/local/cisco/dcm/fm/../smis/server/jserver/logs/jserverlog-1.trace
Done with /usr/local/cisco/dcm/fm/../smis/server/jserver/logs/jserverlog-5.trace
Done with /usr/local/cisco/dcm/fm/../smis/server/jserver/logs/jserverlog-7.trace
/usr/local/cisco/dcm/fm/logs/techsupport2017-11-08-12-11-35.zip is generated.
Press Enter to exit
Gather the logs from $INSTALLDIR/dcm/fm/logs/.
Upload the file to your case through the Cisco.com case portal or by using the following link:
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