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CVP Call Studio - Converting String to Integer
Hello, This is regarding a CVP environment version 12.6(1)We are trying to use a "Database Element" in Call Studio to connect to an MSSQL database and execute a Select Query. The Select query is working just fine if we define the caller number manual...
Can't download anything from the library
This document was generated from CDN thread Created by: Robert Raver on 28-09-2008 06:24:24 PM Hi,I can't download anything fro the links on the Library section of the Developer Community. Whenever I click to download anything it gives me an "Interna...
Upgrading CCX 12.5.1 SU1 to SU3 changes
We're using a third party system that gives agents their wallboard and agent capabilities. That service uses API to connect to UCCX, ever since we upgraded the server, that service no longer works and only able to use Finesse for everyday use. Were t...
Resolved! Call transfer cases
We need to implement three different call transfer scenarios:I. What Finesse REST API actions (commands) need to be performed for the steps 4-5 of the test below:1) Agent 1 Login2) Agent 1 Not Ready3) Agent 1 dials to a customer at extension 12345 (...
CER API
Hi,Could someone please let me know the CER release in which the APIs are exposed?Are these read only APIs?Thanks,Sandeep
VVB load balancing to ASR/TTS servers
We are migrating from VXML Gateway to Virtual Voice Browsers in our UCCE environment utilizing CVP VXML applications. Currently we utilize a virtual IP (VIP) to load balance the ASR/TTS requests from VXML Gateway to multiple Nuance Recognizer server...
Resolved! Does Cisco Use JSON for Infra-as-Code? Looking for Reference Case
Hi all,I'm working on an informational Internet-Draft at the IETF titled JSON-Based Dynamic Configuration Management, which outlines a JSON Schema and filename convention for versioned configurations files.For the "Use Case of Infrastructure-as-Code"...
Idle Logout in 12.6.2/ES03?
We are getting surprised with super-quick idle logouts since updating to 12.6.2. If an agent is inactive in the Finesse desktop for only a few seconds and then refreshes the window, s/he has to log in again. This is a much tighter restriction than ...
CER set ERL for Unlocated Phone
Hi if I'm trying to set the ERL of a unlocated phone that has no ERL set yet (default), using a PUT to cerappservices/service/unlocatedphone <updateUnlocatedPhoneRequest><PhoneMACAddress>11-22-33-44-55-66</PhoneMACAddress><AssignERL>ERL3</AssignERL...
CER REST API: Unable to update access points
Hello, I'm attempting to use the CER REST API as documented here: https://developer.cisco.com/docs/cer-config/erl-management/ against a CER 14.0 cluster. My goal is to assign ERLs to access points. According to the documentation, this can be done wit...
Cisco JTAPI Issue: CTI Port Registration & Call Failure
Issue Summary:I am currently working on integrating JTAPI with CUCM 14 to make phone calls from a Java application. However, I am encountering issues with CTI port registration and call initiation.Observed Behavior:CTI Port Registration Issue:It appe...
Cisco Web Communicator extension for Chrom not available
Hello, We need to install Cisco Web Communicator extension for Chrome. We checked this url: https://chromewebstore.google.com/detail/cisco-web-communicator/mbhnoblcplfcookpoennihpndjobapeo Unfortunately Chrome does not allow me to install this extens...
Enable WebGL for webex board 70s
We are experimenting with the web apps and macros, is it possible to enable WebGL on the board for apps such as google earth or to view CAD designs? The message "Hmm. While your browser seems to support WebGL, it is disabled or unavailable" appears ...
Event Notification Subscription
Hello All,We are trying to subscribe Finesse events into our independent web application, which is hosted outside of Cisco. The goal is to notify and display any server events, such as state or status changes, on our web application. Client Single Si...
Debugging gadgets.io.makeRequest() with HTTP 504 response
I have a PCCE Finesse 12.6(2) gadget calling a 3rd party API with the `gadgets.io.makeRequest()` function that is getting an HTTP 504 Gateway Timeout response about 50% of the time. To be clear, the POST https://FINESSE/gadgets/makeRequest is getting...
