Activity in DevNet Collaboration
CME tcl customization (B-ACD, AA)
Hello CME Tcl experts, We're currently assisting a customer who has requested implementing an after-hours audio voice message/call termination on their CME. Could you please confirm if this can be achieved using the CME B-ACD and tcl Call-Handling ...
Workaround with SSO Third party for Bug CSCwi15551 | CUCM 12.5.1SU8
This issue involves the failure of third-party SSO client relay URL interoperability with http/https based URLs. On the Cisco Jabber software, the customer has bypassed the SSO connection by modifying an application settings file (jabber-bootstrap.pr...
Resolved! CUCM PAWS - Request
Hey all, I’ve been struggling to create some PAWS request.I tried using SOAP UI and also Postman. I get errors in both. Can someone guide me please?For example, I’m trying this one: getMyClusterNode This is what I am doing on Postman:The authenticati...
Record WebEx calls (phone calls)
Hi all,We have a client who is planning to switch to WebEx to handle their phone calls, and they are asking us (recording vendor) if we are able to record WebEx calls. (not meetings, but phone calls)For on premise solutions, we have been using Cisco ...
Finesse Dialog API - End Silent Monitoring as admin
Hi all I am trying to build a finesse desktop gadget that allows an agent to drop a silent monitor call from a supervisor to said agent. After trying different ideas, I had a look at the Finesse API documentation and in the chapter "Dialog API - End ...
JTAPI: Playing Audio Into a Call, Without Conferencing with a CTI-Port
Hello.When an incoming (customer) call enters the CUCM, after an agent has answered, I need to play a short (pre-recorded) audio into the call, so that both parties (customer & agent) hear it, before they continue to chat.The way I currently accompli...
[UCCE - PCCE lab] Calling to skill directly
Hello,is it possible to call to skill (like using skill ID/number) directly instead of calling to queue number assigned to team/skill?Thanks for help,Dawid
Resolved! containerServices.showDialog button options question
Hi,I am trying to implement a dialog popup using the containerServices.showDialog method https://developer.cisco.com/docs/finesse/container-services/#showdialogoptions .However, the documentation does not show the proper format of how to add buttons ...
Finesse Gadget not picking up finesse.js
Hello everyone.I am quite new to gadget development, and have only a rudementary understanding of what actually goes on under the hood when gadgets are loaded.I am attempting to create a gadget from an Angular project which (in my mind at least) shou...
Flow Designer WebexCC API PUT Audio File HTTP Request Step Error
Looking for guidance on how to configure the HTTP Request step in Flow Designer to PUT an audio file using the Webex CC API Connector Integration. I can successfully retrieve an existing Audio prompt, play it back, record a new message using the reco...
FINESSE _Create a New Dialog (Make a Call) API_401 Un Authorized Error
Hi Experts, My setup is Cisco UCCX 12.5 SU3 ES06 I am using make a call API of Finesse to create new call from agent desktop. for the API authentication I have created a user with supervisor and administrator privileges. So that I can use same authen...
setup VPN less finesse gadget
Gadget Functionality: • When an agent answers a call, the call details are stored in an SQL database. • If the same customer calls again, the database is checked, and the call is assigned to t...
Resolved! Icon for Task Routing Agent State
Hi, the image used for Task Routing Agent State (in blue in the screenshot), can be changed? Thanks
Our 3rdPartygadget is not loading in VPN_less Finesse
Our 3rdPartygadget is not loading in VPN-less FinesseGadget Functionality: - When an agent answers a call, the call details are stored in an SQL database. - If the same customer calls again, the datab...
Resolved! Jabber SDK outbound call on 3rd party Mobile Android Application
We have a standalone 3rd party Mobile Android application used for other Business needs.We need to make a outbound VoIP call from that Mobile application using Jabber Web SDK. As per document, i found normal third party web application can make use o...
