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I have don't quite a bit research and didn't seem to find a perfect answer. It's a simple task for RTMT to find the number of registered phones in a cluster. Not so simple from application perspective. Method 1: Use Risport70 API (https://develope...
Description:I want to open or embed my custom application i Frame inside Cisco Finesse. I am looking for guidance on how to configure it so that the application loads properly within the Finesse interface.Specifically, I would like to understand:How ...
I am currently using Postman to test permission and codes for CUCM 14 perfmonservice request. I will eventually move them to Zabbix.I sometime get 200 OK and sometime get 403 forbidden. I haven't found a pattern to it. The account I am using has all ...
For some reason I can't get the RONA UCCE ADS Timer to kick in for IP originated, but CVP RNA Timer though forces the agent to status Not Ready. Router Requery enabled for Skill Groups and PQ's.RONA Timer Config:UCCE Agent Desktop Setting (ADS) = 10 ...
All said in title basically. I tried different accounts, orgs, both custom service apps and the default 3rd party ones. Almost every time im getting this error: Referrer: Control Hub notification toaster-links Browser URL: https://admin.webex.com/a...
A customer of ours is not able to receive live transcriptions of their calls in our integration. We were able to pin-point the error source to our connection to the Serving API.We received network logs from the customer as well as our own integration...
Finesse gadgets related to parameters defined in the desktop layout XML. Based on our understanding, access to the layout XML is protected by authentication and cannot be accessed by unauthenticated users. The questions is: If a gadget URL includes p...
Why does a website loaded through an iframe in Cisco Finesse take longer to load compared to when it is opened in a new tab? Is this behavior expected, or are there any settings or configurations in Cisco Finesse that could affect the iframe ...
I would like to open a case regarding Secure Logging behavior on Voice Element (Digits).In our call flow, customers input their full card number (e.g., 123456789).We have enabled Secure Logging on the Voice Element – Digits to prevent sensitive infor...
Hello. I have been reasonably successful with python and renewing a Cisco UCM certificate. But now I am moving onto Cisco Unity Connection. The AI tools are saying it is not supported so I am posting here in pursuit of the truth. Is there really ...
Hello everyone, I'm trying to capture a screenshot from a Room Bar using the API below: http://<hostname>/web/api/snapshot/get_b64?SourceType=localMain&SourceId=2 I understand that this requires RemoteMonitoring option key. If i purchase this option ...
HiAs there is feature to debug & test ASR application in CVP 11.Can somebody please help me with answer, is there any possibility to test external voice grammar files (hosted on local IIS) using this feature?Thank you.
Hello,We have UCCE deployment, and we have configured IVR campaign where the customer listen to a recorded message and respond. I believe we can then transfer the call to agent based on the customer selection via skillgroup node or requalify the call...
I'm very curious if UCCX allows gadgets to be hosted remotely. I've always had to punt because it doesn't "just work" like it does in UCCE, so I've just assumed that it's hamstrung in this regard. But - can it? Can I use a tag like this (assuming the...
Hi Team,We are trying to develop a recorder like application using CTI Server Protocol(GED-188) in UCCE 12.6. I am able to get the audio stream from the CUCM, but I also need to get the CDR from Cisco Contact Center.We have tried JTAPI connectivity t...
