Call directly to CUCM instead of using IP Communicator or IP Phone

[yohanim]

Our company using CUCM version 7.1, Cisco Unified Attendant Console, Cisco Unified IP Phone 6941, Cisco IP Communicator. Obviously, I'm not based on Network, but our company need to find how to directly call through website instead of using IP Phone 6941 or Cisco IP Communicator. How  it can be done? Is it possible?

Thank you

[Jonathan Els]

If you want a call directly from a browser, you will probably need a WebRTC integration.   This is possible with Jabber Guest, or the relatively new CMS product, which can be achieved with an ExpressWay Edge architecture.

See below for CMS:

• Configure CMS WebRTC Proxy over Expressway - Cisco
• https://www.cisco.com/c/dam/en/us/td/docs/voice_ip_comm/expressway/config_guide/X8-9/CMS-Expressway-Deployment-Guide_X8-…

I would recommend CMS, as this is more in line with Cisco's latest arch trends, and has native WebRTC, which doesn't require a client-side plug-in install.

Finally, the customer could go for a Spark Hybrid design, and embed spark as a widget into a webpage, and do a behind-the-scenes integration to reach your on-prem system.

• https://developer.ciscospark.com/sdks-and-widgets.html

However, whatever you'd choose - you're going to have to upgrade from CUCM 7.1, which has been EOL for some time.  Until you do that, any discussion around this type of integration is largely academic.