2 days in a row my anyconnects creds arent working for devnet sandbox

[SDAOUD1978]

Keeps telling me bad password, I am entering the creds sent to me via email.  This happened yesterday and I spun up a new session and getting bad password again today - what am I doing wrong?

[bigevilbeard]

@SDAOUD1978 which sandbox? Is your reservation active. Might sound like a simple thing, but ensure you are not copying in any spaces or gaps in your password and your destination for your sandbox is correct. If all of this is correct the eng team will need to check your reservation/sandbox.

Hope this helps.

[SDAOUD1978]

Thanks for the quick reply - its a cloud native SD WAN instance that I am trying to spin up - Yeah I was careful not to copy any spaces  and I even manually entered the password - I just get a login failed everytime.

[bigevilbeard]

@SDAOUD1978 hmm not sure here, i grabbed a fresh lab and was able to connect ok... Can you share the any connect logs?

05/09/2024
    17:24:51    Ready to connect.
    17:25:12    Contacting devnetsandbox-usw1-reservation.cisco.com:20388.
    17:25:36    User credentials entered.
    17:25:36    Establishing VPN session...
    17:25:39    The AnyConnect Downloader is performing update checks...
    17:25:39    Checking for profile updates...
    17:25:39    Checking for product updates...
    17:25:39    Checking for customization updates...
    17:25:39    Performing any required updates...
    17:25:39    The AnyConnect Downloader updates have been completed.
    17:25:39    Establishing VPN session...
    17:25:39    Establishing VPN - Initiating connection...
    17:25:41    Establishing VPN - Examining system...
    17:25:41    Establishing VPN - Activating VPN adapter...
    17:25:41    Establishing VPN - Configuring system...
    17:25:41    Establishing VPN...
    17:25:41    Connected to devnetsandbox-usw1-reservation.cisco.com:20388.

[SDAOUD1978]

Sure, you will notice different port numbers because I tried two different instances:

5:28:40 PM Contacting devnetsandbox-usw1-reservation.cisco.com:20207.
5:28:55 PM User credentials entered.
5:29:08 PM User credentials entered.
5:32:40 PM User credentials entered.
5:32:40 PM Ready to connect.
5:32:47 PM Contacting devnetsandbox-usw1-reservation.cisco.com:20207.
5:33:15 PM User credentials entered.
9/5/2024
9:02:00 AM Ready to connect.
10:42:52 AM Contacting devnetsandbox-usw1-reservation.cisco.com:20397.
10:43:01 AM User credentials entered.
10:43:30 AM User credentials entered.
10:43:40 AM User credentials entered.
10:59:54 AM User credentials prompt cancelled.
10:59:54 AM Ready to connect.
10:59:55 AM Contacting devnetsandbox-usw1-reservation.cisco.com:20397.
11:00:36 AM User credentials entered.
11:03:36 AM User credentials prompt cancelled.
11:03:37 AM Ready to connect.

[SDAOUD1978]

I cleared my logs earlier : I tried again right now and the log doesnt show the login failed even though thats what i get 

/5/2024
11:40:56 AM Contacting devnetsandbox-usw1-reservation.cisco.com:20397.
11:41:07 AM User credentials entered.
11:41:17 AM User credentials entered.
11:41:37 AM User credentials entered.

[bigevilbeard]

@SDAOUD1978 has the sandbox spun up with errors, if it has your VPN wont connect? Might be worth trying a different sandbox and see if you get the same issue.

[jokearns1]

Hi, 

Can you send on the URL link to your running reservation?

Thanks