Trying to connect to the catalyst swith but it doen't look to be onlin

[lnicol]

Trying to connect to the IE4000 in the lab but is doesn't look to be online, do we have a way to reset the lab or a way to start the switch.

Yesterday, it was not working, same thing today, what's wrong.

[bigevilbeard]

@lnicol try and cancel the reservation and spin a new one, this normally solves this issue.

Hope this helps.

[lnicol]

Already tried to cancel reservation many times, still trying this morning, if not working, I will contact 1 919 653 4990, training support.

[lnicol]

So phone number useless, nobody answer so i am stock with it. Doesn't help to be interested being partner with Cisco.

[bigevilbeard]

Hello @lnicol training support does not manage the devnet sandbox. If this is still happening with new reservations, please advise I will raise this with the ENG team within DevNet.

Hope this helps.

[lnicol]

Still not working after many try, would be nice to have a phone number to talk so someone, if technical support give me the wrong number & the training is not responsible of this sandbox, we need help.

I am trying to do this lab since many days now so help would be appreciated.

Regards,

Luc Nicol

[bigevilbeard]

@lnicol devnet doesn't offer phone support for this sandbox or learning labs sadly. You can raise issues and ask for help in the devnet team space here --> https://developer.cisco.com/site/support/

The sandbox team monitor this space for requests and issues. I have ask them to look at the sandbox https://devnetsandbox.cisco.com/RM/Diagram/Index/097310ec-afbe-4e8b-8611-87fe2a087e1c?diagramType=Topology which you are using to confirm this is working as expected. Please standby whilst the look into this.

Hope this helps.