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AP 1832 not joined to wlc 3504

Nadia Bbz
Level 1
Level 1

Hi Guys ;

i have wlc 3504 all acces point are joined but today i have one that dissociate from wlc  

i did the rest factory the problem still appears

version 8.5.161.0

thank in advance 

2 RÉPONSES 2

Hi @Nadia Bbz 

 You need to connect to the AP via console and check the logs there. There are many reason for the AP disassociate from the WLC.  Check the connectivity, make sure the AP is up, you can see it on the CDP from the switch it is connected.

Hello @Flavio Miranda 

the AP is connected, from the controller I can ping this AP also from the AP I can ping the controller

I typed the command show cdp neighbors I saw who is connected

when i connect via console i get the errors as shown attached