I was log off from both my duo mobile and instagram account what can i do?

[Mariana_Jaramillo]

i changed phones and i dont have access to my old phone but know i recovered everything but the duo mobile information, i cant access instagram cause i need duo mobile permission and duo mobile google back up its broken cause i recover everything from my old phone but duo mobile information.

at this point im not sure what to do, seems like a loop whole where duo mobile says i need to contact instagram and instagram telling me otherwise

[ldubravec]

Hello @Mariana_Jaramillo , welcome to the Duo Community!

I’m sorry to hear that you’re having trouble accessing your Instagram account. This guide outlines how to use Duo Restore for third-party accounts like Instagram on both iOS and Android devices. It sounds like you might be having issues with Duo Restore and do not have access to your old device, so this troubleshooting article might be more helpful.

When you set up 2fa for your Instagram account, you received a set of recovery codes from Instagram. A recovery code will allow you access to your account. You likely have a screenshot of the recovery codes somewhere if the images from your old device were successfully transferred to your new device. If you are unable to use either Duo Restore or a recovery code, you can contact Instagram to verify your identity and request a login link.

Hope this helps!

-Lauren

[azaleaaa]

Hi, I tried this already and did not have a screenshot of my backup codes. Honestly I’m helpless at this point and just want to get back into my account but seems impossible. Instagram’s help center is actually no help whatsoever just keeps sending me in circles and I’m repeatedly attempting the same things with no solution and no way back into my account. Please help! 

[DuoKristina]

This response seems AI-generated, and unfortunately not completely correct. Also beware the hidden hyperlink.

DON'T contact Duo Support. We CANNOT help you get back into Instagram or any other third-party service.

This article in the Duo Knowledge Base contains our recommended course of action:

What do I do if I’m locked out of Instagram, Facebook, or another third-party Duo Mobile account? 

[Chayaon]

That sounds really frustrating, and unfortunately, this happens a lot when switching devices without transferring Duo Mobile properly. Duo acts as a two-factor authentication tool, so if you lose access to it, Instagram won’t let you in without that code. Here are a few steps that might help:

Go to Instagram’s login screen and click “Need more help?” under the login form. Follow the prompts for account recovery, they usually allow you to verify your identity with a video selfie or email confirmation.

At the same time, reach out to Duo Mobile support. If you still have access to the phone number connected to Duo, they may help restore your account or reset it.

For future safety, once you regain access, it’s smart to set up multiple recovery methods, like backup codes, email, or using alternative apps.

By the way, some user use modified Instagram apps for example instander, many users face similar headaches with login verification and 2FA issues. and That’s why there’s a detailed guide on Instander login problems on Iinstander app site that covers common fixes, alternatives, and how to avoid these kinds of issues in the future, plus how to enjoy Instagram with extra privacy features and media downloads without some of the typical limitations.

Hope this helps, and fingers crossed you get your account back soon!

[frankreebig]

I’ve been through something similar and know how frustrating it can be. Unfortunately, if you no longer have access to your old phone and Duo Mobile wasn’t backed up properly, your options are limited.

Here’s what you can try:

1. Contact Instagram support directly – Go to the Instagram login screen, click on "Get help logging in" or "Need more help," and follow the steps. When it asks about 2FA, select that you no longer have access to your authentication method.

2. Provide proof of identity – In some cases, Instagram may ask for a photo of you holding a code they provide to verify your identity.

3. Check if you have backup codes saved – When you set up 2FA on Instagram, it usually gives you backup codes. If you saved them somewhere, they can be used to log in without Duo Mobile.

4. Reinstall Duo Mobile and check for recovery options – If you had enabled account recovery within Duo before switching phones, there might still be a chance to restore your Instagram account from within the app. But if it wasn’t set up, Duo can’t help without access to the old device.

Sadly, Duo can’t recover Instagram access on their side, and Instagram won’t remove 2FA unless you verify your identity. It’s a tough spot, but keep pushing with Instagram support and include as much detail as you can to prove ownership.