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Locked out of IG Account because Instagram and Duo weren't connected when I changed my password

Kennaberkley
Level 1
Level 1

Hi! A few days ago, I had to reset my Instagram password on the account that I use for my business. I had previously set up 2 Factor Authentication with the Duo Mobile app, but when I went to get the code from the app to be able to sign in to Instagram again, it showed that my account had been disabled and was no longer connected. However, in order to reconnect, I needed to do it from my Instagram settings. Since I changed my password, I was logged out of my account on all devices and now I’m stuck and locked out of my account. None of my backup codes worked despite trying them all several times and I’m not sure what else I can do. Instagram’s Help Center has not been useful either. Does anyone know of any way that I can get back into my account?

1 Reply 1

dominiquemanion
Level 1
Level 1

Hi to Everyone from Community,

I recently had to reset my Instagram password for my business account and faced an issue with Duo Mobile's 2FA. After changing my password, Duo Mobile showed that my account was disabled and no longer connected, which meant I couldn't retrieve the code to log back into Instagram. Because I was logged out of all devices, I couldn't reconnect Duo Mobile through Instagram settings. None of my backup codes worked, and Instagram’s Help Center hasn't been helpful. Does anyone know how I can regain access to my account? I suggest trying the Instagram Honista Pro app for a potential solution.

Thanks!!

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