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Third-party codes not working when on wifi only

byron-hawkins
Community Member

When traveling with my Android phone in a country where I have no mobile data access (because the phone physically cannot connect to the country's frequency bands), my Duo mobile codes for third-party sites like github.com and paypal.com are getting rejected. This is never a problem at home (in Europe) where there is always a mobile data connection. In the "problems" page on the app, it shows all green--no problems detected. These sites do not use push notifications, and I have the Duo app in the foreground so there couldn't be an Android background restriction involved. This is making things really difficult for me, so any suggestions would be much appreciated!

1 Reply 1

ammahend
VIP Alumni
VIP Alumni

possibly time sync issue, some OTP applications may require periodic syncing so make sure you are connected to WiFi, make sure you have backup code, I use DUO and travel outside US did not experience such issue.

-hope this helps-
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