Call Forward All not working for inbound calls

[Sam Ramasamy]

Hello, Call Forward All not working for inbound calls. CUCM Server version 11.5 Thank you, Anand

[Georgios Fotiadis]

Check the CSS next to the Call Forward All Destination at DN configuration page.

[Sam Ramasamy]

Georgios, It works for internal calls (internal extns), but when a call comes from the customer i.e Inbound and lands on the operator's phone i.e x 1400, and when we set the forward to another internal extn, its not working rather the operator's phone keeps on ringing. Thank you, Anand

[Georgios Fotiadis]

Incoming calls land directly to operator's extension (or through an AA)? Which partition do operator and other extensions belong to? What is your "entry" to your CUCM; a SIP trunk?

[Sam Ramasamy]

Yes, via AA. CSS is Internal for all extns including operator. SIP only.