Cisco 8851 Callpickup

[Aquiles]

i have a cisco r4321 with cme with a few phone 8800, i already setup the extensions, but im unable to pickup a call from another phone, i share my setup

voice register dn 1
number 100
call-forward b2bua all 110
call-forward b2bua busy 110
call-forward b2bua noan 110 timeout 15
allow watch
pickup-call any-group
pickup-group 1
name Recepcion
label Recepcion
!
voice register dn 10
number 110
call-forward b2bua busy 111
call-forward b2bua noan 111 timeout 10
allow watch
pickup-call any-group
pickup-group 1
name Ventas 1
label Ventas 1
!
voice register dn 11
number 111
call-forward b2bua busy 112
call-forward b2bua noan 112 timeout 10
allow watch
pickup-call any-group
pickup-group 1
name Ventas 2
label Ventas 2
!
voice register dn 12
number 112
call-forward b2bua busy 113
call-forward b2bua noan 113 timeout 10
allow watch
pickup-call any-group
pickup-group 1
name Ventas 3
label Ventas 3
!
voice register dn 13
number 113
call-forward b2bua busy 114
call-forward b2bua noan 114 timeout 10
allow watch
pickup-call any-group
pickup-group 1
name Ventas 4
label Ventas 4
!

if i select on the button pickup call i dont get nothing, what i am missing?

[Maren Mahoney]

Enabling call pickup on SIP phones requires configuration under "telephony-service" which is for SCCP phones but is required for this feature on SIP. Is that in place?

Would you please post your entire telephony configuration (by attaching a text file to your post)? That way we can check for the entire call pickup config.

Maren

[Aquiles]

voice register global
mode cme
source-address 10.0.20.1 port 5060
max-dn 180
max-pool 100
load 8851 sip88xx.14-2-1-0201-40.loads
load 8845 sip88xx.14-2-1-0201-40.loads
authenticate register
authenticate realm all
timezone 11
time-format 24
date-format D/M/Y
tftp-path flash:
create profile sync 016325474110432A
network-locale ES
user-locale ES
camera
video
auto-register
!
!
voice register dn 1
number 100
call-forward b2bua all 110
call-forward b2bua busy 110
call-forward b2bua noan 110 timeout 15
allow watch
pickup-call any-group
pickup-group 1
name Recepcion
label Recepcion
!
voice register dn 10
number 110
call-forward b2bua all 111
call-forward b2bua busy 111
call-forward b2bua noan 111 timeout 10
allow watch
pickup-call any-group
pickup-group 1
name Ventas 1
label Ventas 1
!
voice register dn 11
number 111
call-forward b2bua busy 112
call-forward b2bua noan 112 timeout 10
allow watch
pickup-call any-group
pickup-group 1
name Ventas 2
label Ventas 2
!
voice register dn 12
number 112
call-forward b2bua busy 113
call-forward b2bua noan 113 timeout 10
allow watch
pickup-call any-group
pickup-group 1
name Ventas 3
label Ventas 3
!
voice register dn 13
number 113
call-forward b2bua busy 114
call-forward b2bua noan 114 timeout 10
allow watch
pickup-call any-group
pickup-group 1
name Ventas 4
label Ventas 4
!
voice register dn 14
number 114
allow watch
pickup-call any-group
pickup-group 1
name Ventas Mayoreo
label Ventas Mayoreo
!
voice register dn 15
number 115
allow watch
pickup-call any-group
pickup-group 1
name Ventas Admin
label Ventas Admin

[Nithin Eluvathingal]

For Call Pickup to work on SIP phones, you need to configure a few commands under the “telephony-service” section, which are currently missing in the shared configurations above.

The command call-park system application enables or disables Call Pickup functionality using the call pickup feature on SIP phones.

Here are the commands to add:

telephony-service

    call-park system application

    service directed-pickup [ gpickup ]

Make sure to refer to the guide below for more details:

https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cucme/admin/configuration/manual/cmeadm/cmecover.html?bookSearch=true#concept_849DF73B01E344FA8D89C1C393949268