04-19-2018 02:12 PM - edited 03-17-2019 12:39 PM
A 4331 gateway was sent by Cisco to replace one that had a timing issue. The FXO card was swapped over to the new one but there are no voice commands in the IOS to configure it even through the router recognizes the card. I put the "old" IOS on the new router and moved over the PVDM4 card but still no voice commands. What else? License? I have attached the show license output from the new and old router.
Current version isr4300-universalk9.03.16.02.S.155-3.S2-ext.SPA.bin
HOw can I get the voice commands back?
Solved! Go to Solution.
04-19-2018 10:26 PM
sound like licenses mate. if your ISR was swapped out as part of an RMA, hook up with Cisco
04-19-2018 06:39 PM
What voice commands are you trying to use that are failing?
Try:
conf t
!
voice service voip
The router has a CME-SRST license.
Try:
conf t
!
telephony-service
!
max-ephone 10
!
exit
Post the results.
04-19-2018 10:26 PM
sound like licenses mate. if your ISR was swapped out as part of an RMA, hook up with Cisco
04-25-2018 09:31 AM
It was a license issue. Moved over the PVDM4 card and the old IOS (which was newer than the one on the replacement router) to the "new" router and still no voice commands. Then, we contacted Cisco for a new license. They emailed it. We put it on the router and now there are voice commands.
04-20-2018 09:14 AM
Add an output for "show license all" from the ISR-4k please.
04-20-2018 07:37 PM
Hi,
can u share the show inventory and show diag from 4331 router?
regds,
aman
04-25-2018 09:48 AM
Here is the show license output, for future reference:
Old Router:
Gateway#sh license
Index 1 Feature: appxk9
Period left: Not Activated
Period Used: 0 minute 0 second
License Type: EvalRightToUse
License State: Active, Not in Use, EULA not accepted
License Count: Non-Counted
License Priority: None
Index 2 Feature: uck9
Period left: Life time
License Type: Permanent
License State: Active, In Use
License Count: Non-Counted
License Priority: Medium
Index 3 Feature: securityk9
Period left: Not Activated
Period Used: 0 minute 0 second
License Type: EvalRightToUse
License State: Active, Not in Use, EULA not accepted
License Count: Non-Counted
License Priority: None
Index 4 Feature: ipbasek9
Period left: Life time
License Type: Permanent
License State: Active, In Use
License Count: Non-Counted
License Priority: Medium
Index 5 Feature: FoundationSuiteK9
Period left: Not Activated
Period Used: 0 minute 0 second
License Type: EvalRightToUse
License State: Active, Not in Use, EULA not accepted
License Count: Non-Counted
License Priority: None
Index 6 Feature: AdvUCSuiteK9
Period left: Not Activated
Period Used: 0 minute 0 second
License Type: EvalRightToUse
License State: Active, Not in Use, EULA not accepted
License Count: Non-Counted
License Priority: None
Index 7 Feature: cme-srst
Period left: Life time
License Type: RightToUse
License State: Active, In Use
License Count: 160/0 (In-use/Violation)
License Priority: Low
Index 8 Feature: hseck9
Index 9 Feature: throughput
Period left: Not Activated
Period Used: 0 minute 0 second
License Type: EvalRightToUse
License State: Active, Not in Use, EULA not accepted
License Count: Non-Counted
License Priority: None
Index 10 Feature: internal_service
New router:
Gateway#sh license
Index 1 Feature: appxk9
Period left: Not Activated
Period Used: 0 minute 0 second
License Type: EvalRightToUse
License State: Active, Not in Use, EULA not accepted
License Count: Non-Counted
License Priority: None
Index 2 Feature: uck9
Period left: Not Activated
Period Used: 0 minute 0 second
License Type: EvalRightToUse
License State: Active, Not in Use, EULA not accepted
License Count: Non-Counted
License Priority: None
Index 3 Feature: securityk9
Period left: Not Activated
Period Used: 0 minute 0 second
License Type: EvalRightToUse
License State: Active, Not in Use, EULA not accepted
License Count: Non-Counted
License Priority: None
Index 4 Feature: ipbasek9
Period left: Life time
License Type: Permanent
License State: Active, In Use
License Count: Non-Counted
License Priority: Medium
Index 5 Feature: FoundationSuiteK9
Period left: Not Activated
Period Used: 0 minute 0 second
License Type: EvalRightToUse
License State: Active, Not in Use, EULA not accepted
License Count: Non-Counted
License Priority: None
Index 6 Feature: AdvUCSuiteK9
Period left: Not Activated
Period Used: 0 minute 0 second
License Type: EvalRightToUse
License State: Active, Not in Use, EULA not accepted
License Count: Non-Counted
License Priority: None
Index 7 Feature: cme-srst
Period left: Not Activated
Period Used: 0 minute 0 second
License Type: EvalRightToUse
License State: Active, Not in Use, EULA not accepted
License Count: 0/0 (In-use/Violation)
License Priority: None
Index 8 Feature: hseck9
Index 9 Feature: throughput
Period left: Not Activated
Period Used: 0 minute 0 second
License Type: EvalRightToUse
License State: Active, Not in Use, EULA not accepted
License Count: Non-Counted
License Priority: None
Index 10 Feature: internal_service
04-25-2018 01:27 PM
01-15-2022 04:33 PM
License issue
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