Jabber Version 11.1

[Taylor Scott]

Hi there, campus user has a windows laptop, everytime user goes home, in jabber the phone control feature switches to use my computer but when at campus, it does not switch back to use my phone it's still defaulted to use my computer.  any ideas to why it does not switch automatically? jabber version is 11.1 and using CUCM 9

Cheers,

Matt

[Ayodeji Okanlawon]

Hi Matt,

This is because the default operating mode for jabber is softphone mode. If you want to change this to deskphone then you will need to use your jabber configuration file..This entry will need to be added to it. Once thats done, restart your tftp servers so the new config is available for jabber to pull down.

<Policies>
     <InitialPhoneSelection>deskphone</InitialPhoneSelection>
 </Policies>

If you don't have a jabber config file then you will need to create one as shown below. You will then save this as jabber-config.xml and upload it to your tftp servers, ensure you restart them afterwards.

<?xml version="1.0" encoding="utf-8"?>
<config version="1.0">
<Policies>
     <InitialPhoneSelection>deskphone</InitialPhoneSelection>
 </Policies>
</config>