05-24-2022 10:09 AM
I have an issue where 1 user on my system is not getting MWI when they get a voicemail. I have tried to delete and re add the mailbox and I have replaced the phone with a new one. I also ran "Synchronize All MWIs on This Phone System" on the CUC.
I am running 12.5 CUC and CUCM.
05-25-2022 07:22 AM
Hello,
Do you have the right voicemail profile attached to the DN in CUCM?
Assuming a SCCP integration between CUCM and Unity, can you dial the MWI off and on DNs from the affected phone?
05-25-2022 02:25 PM
I have the same voicemail profile as the other phones at this site. I was able to turn the MWI on and off by dialing the number however still doesn't work when someone leaves a message.
05-26-2022 12:59 AM
Hi,
In Unity, is the affected voicemail account attached to the same Phone System, Partition and Search Scope as other accounts which get MWI notifications?
06-01-2022 07:20 AM
Yes there is only one phone system setup in Unity and this device is associated to it.
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