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Polycom Trio 8800 not sending video or content

paul@make
Level 1
Level 1

‎08-12-2019 07:42 AM

I have a Polycom Trio 8800 visual pro setup, primarily used with Skype for business but have added Webex as a button. I am able to join Webex meetings from the room system but other participants on the call cannot see my video or any content I share.

 

I suspect it is a codec setting issue but any help much appreciated.

 

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Mike_Brezicky
Cisco Employee
Cisco Employee

‎08-12-2019 12:22 PM

How do you have it setup for Webex? Third party SIP with expressway?

If so, are you able to do a point to point video call with another CUCM endpoint? Than can you go into settings and take out the following from Settings > Codec Priorities > Video:
H.265
H.264 HP
H.264 HP PacketizationMode0

I was getting audio only in Expressways calls till these were removed.
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