Unity 7 - Media master issue

[alex goshtaei]

Hi,

we have recorded custom prompt as wav file and wanted to download the file from media master "paste from file". but this option is grayed out in unity. I've run dbwalker and didn't return any error message.

any suggestion would be much appreciated.

thanks

Alex

[mkchandak]

This is where you need to start troubleshooting:

http://www.cisco.com/en/US/docs/voice_ip_comm/unity/5x/troubleshooting/guide/ex/5xcutsg180e.html

This guide has detailed steps on what needs to be done to troubleshoot Media Master bar.

Hope this helps.         

[alex goshtaei]

thanks fo the info, however I've already went over this doc, but no luck. any other suggestion?

[mkchandak]

Do you have a firewall sitting between the client PC and Unity server ?

[alex goshtaei]

actually I am accessing to Unity GUI from Unity server itself.

[mkchandak]

You mean phyiscally on the server or using Remote Desktop / VNC ?

[alex goshtaei]

I accessed unity by remote desktop. is there any difference using remote desktop or physically access?