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Reset Free Tier 2FA

AbeW
Level 1
Level 1

Hi,

I use Duo (free tier) for a couple of applications 2FA/MFA. Because we don’t have an official enterprise account, we can’t reset devices. If I get a new phone, am I unable to reset it in anyway?

1 Accepted Solution

Accepted Solutions

DuoKristina
Cisco Employee
Cisco Employee

What do you mean by “reset devices”? Are you referring to the self-service device management portal, where a user can reactivate a device or add a new device?

In the Duo Free edition, users can’t reactivate their own devices from the Duo Prompt, but the Duo admin can send reactivations to users oradd/replace a phone for the user from the Admin Panel.

Duo, not DUO.

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1 Reply 1

DuoKristina
Cisco Employee
Cisco Employee

What do you mean by “reset devices”? Are you referring to the self-service device management portal, where a user can reactivate a device or add a new device?

In the Duo Free edition, users can’t reactivate their own devices from the Duo Prompt, but the Duo admin can send reactivations to users oradd/replace a phone for the user from the Admin Panel.

Duo, not DUO.
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