10-30-2020 05:42 PM
A user is receiving phone calls instead of texts for his DUO prompt.
He would like to receive Texts instead.
Please advise.
01-24-2025 06:18 AM
• FirstUp Application.
- DS- Ds Duo is set to call her, and it only gives her two options - one for a call, one to enter a bypass code provided by IS (Duo does not give her option for push notification in the app, or authentication via text). When she answers the call from Duo and enters the code, Duo does not authenticate and she is reverted back to the email login page for The Current, "FirstUp"
• Lg - LG - Lg said she could access The Current just fine, but when she wanted to access, for example, her webmail via The Current's shortcuts, it sent her a code when she asked for a phone call. This even happened at her home, so it's not just an issue of poor reception inside the hospital. She was using her iPhone.
Checked the Policy for this Duo SSO SAML connection and the policy allows, Push, Test, Phone, etc.
01-24-2025 08:36 AM
If the authentication methods in policy do allow Duo Push, then check these other items:
For both:
Try using the policy calculator, selecting the username and the app they are tyring to access. This will should you the result of all calculated policies for that specific combination. It might be that an additional policy is coming into play that is affecting available factors.
You might want to contact Duo Support if these suggestions don't help, because they can look up the login attempts to see what's happening and review your Duo policy settings and other settings that affect authentication with you.
11-05-2020 01:56 PM
Hi there @endlessknot!
Some applications support an automatic phone call or Duo Push at login, but there isn’t a Duo configuration that automatically texts an OTP code to a user at login. If you shared which application you’re using with Duo I could point you to the specific instructions for receiving an SMS passcode when logging in.
11-06-2020 06:25 PM
Hi,
I opened a ticket and got help.
Thanks.
11-09-2020 06:15 AM
Do you want to update this thread with your solution?
11-10-2020 04:21 PM
Solution> Re activate DUO Push
11-12-2020 07:04 AM
Thanks @endlessknot for updating the thread to share your solution with the wider community! And Kristina for suggesting it
06-30-2022 05:53 AM
Please I am no longer receiving text messages for my School login! Why?
06-30-2022 05:53 AM
I requested, but the message didn’t come to my phone!
06-30-2022 05:54 AM
Please I need a quick response!
06-30-2022 06:28 AM
Sorry to hear you’re having problems, @Edet.
Unfortunately, Duo isn’t able to assist end-users of our customers directly. Duo support simply doesn’t have that access.
I recommend you contact your school’s help desk.
Discover and save your favorite ideas. Come back to expert answers, step-by-step guides, recent topics, and more.
New here? Get started with these tips. How to use Community New member guide