Managing Users

Connect with other Duo members and pick up tips on how to create, edit, and manage Duo users.
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Hello Community,When I go to:Users -> Users - No user exist.Users -> Administrators -> Administrators -> Add Administrator - It states the provided email address is already in use by another admin. How to remove hidden admin object?Regards,AK

amit0223k by Community Member
  • 132 Views
  • 0 replies
  • 0 Helpful votes

Hello, I am currently testing Duo passwordless and my password expired last week. In the past, as long as we were connected to our VPN while changing the password, everything synced up from local Windows to Active Directory with no issues. Today, I d...

doGlooPA by Level 2
  • 264 Views
  • 2 replies
  • 0 Helpful votes

Resolved! Nested AD Groups

Can Duo read users associated to nested AD groups in a parent AD group when the parent AD group is being synced into the Duo system to grant access to an application on the Duo Central dashboard?

S(AML)layer by Community Member
  • 309 Views
  • 1 replies
  • 0 Helpful votes

Found an interesting one today. During offline enrollment setup with a Yubikey, if you hold the gold circle too long or maybe tap a 3rd time instead of the 2 required times, it presses the back button on the screen instead of the activate offline log...

doGlooPA by Level 2
  • 389 Views
  • 1 replies
  • 0 Helpful votes

Seems we have a new interface change on the admin panel for managing users now. Previously, I could select by one of the top menus, not enrolled, bypass, locked out, inactive and then export them by that status. (to CSV)That no longer works. It now g...

doGlooPA by Level 2
  • 427 Views
  • 2 replies
  • 0 Helpful votes

Hello. Is there a native report in DUO that will display which users accounts are set to ‘Bypass’ and send this list through email on a regular basis? Regards, Leo

wujieleo by Community Member
  • 7794 Views
  • 12 replies
  • 1 Helpful votes

Hello,i am using DUO free edition for total of 4 users logon via RDP on 4 windows machines, each user on single RDP. Recently on one of the machines the user was stopped to be asked for DUO push confirmations on DUO mobile app. I removed and isntalle...

Screenshot 2026-01-31 220040.jpg Screenshot 2026-01-31 221902.jpg
nikoloff by Community Member
  • 1062 Views
  • 6 replies
  • 0 Helpful votes

 In our environment we use Active Directory to import users into Duo. We use the login MFA application to provide MFA to our Windows devices. When new employees start, our plan was to create a one time bypass code for their account so they can get in...

doGlooPA by Level 2
  • 2409 Views
  • 18 replies
  • 1 Helpful votes

Hello, I am setting up a Duo environment for our users. All of our users have 2 email addresses, formatted as follows: username@123.com and username@abc.com. Our on-prem Exchange is set up to give every account both emails as an alias for the same ac...

Drew_Nolen by Community Member
  • 5057 Views
  • 6 replies
  • 0 Helpful votes

Hi, We are using DUO Wondows logon 3.1.1 to enable MFA for our Jump servers. Is it necessary that, users who need to authenticate to those Jump servers should be under the GPO policy “Allow logon locally”. we have around 500 users who need access to ...

gandlal by Community Member
  • 3353 Views
  • 6 replies
  • 0 Helpful votes
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