Cisco Mobile Technical Support

[Kent Wong]

As of June 17, 2012...  this document will no longer be the Updated News/Information place for the Cisco Technical Support Mobile Apps.. Please click/search for , placed next to their user name and profile in the communities to highlight their achievement.  To learn more, please visit our Community Award Spotlight Page.

Awardees 2012

                                 

	John Lagura Mobile App Contributor January 2012		Andrew Prince Mobile App Contributor February 2012		Mario Garcia Mobile App Contributor March 2012
	Jeff Van Houten  Mobile App Contributor April 2012		Chris Lileikis Mobile App Contributor May 2012

Top Mobile Contributors

Beyond the Mobile User Spotlight program we also recognize mobile contributions with the Top Mobile Contributor list.  This list is generated on a weekly basis displaying the users with the most contributions using the Cisco Technical Support Mobile App. 

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References

Materials	Description
Android User Guide	Android User Guide
iPhone User Guide	iPhone quick start guide
iPad User Guide	iPad quick start guide
FAQs	FAQs for the iPhone/iPad mobile apps

Relevant links

Materials	Description
siteIQ	SiteIQ's research on iPad apps
2011 Forrester Groundswell Submission	2011 Forrester submission for supporting B2B

- Access & track discussion threads

·         - Email discussion threads

·         - View top contributors

·         - Latest support news via RSS feeds

- Technical support videos

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Feedback

We would like to hear your feedback. Please send us your feedback by emailing your comments, reviews, or link to any post you may have created to ctsmobilefeedback@external.cisco.com

[Amjad Abdullah]

There are things that need to be improved with this App:

- If you have a link to the discussion it can not be open with this App. if you click any link that sends you to the support forums it will open in a browser. there is no way to get the link open in support forum except with going the whole way to the forum and search for the post.

- When you are writing a reply to a post you can not see other's replies. Sometimes one is commenting on another reply and needs to keep the replies avialable to be seen so he reply to everything in a prevoius reply.

- Although you have the supportforums App installed, whenever you open the support forum from the browser it keeps telling you to download the support forum's App!! it is better if it just recognize that I already have the App installed rather than keep annoying me with offering getting it installed! I am using the browser deliberately because the App is not flexible enough.

The above poins are really annoying and I went to use the browser instead which - at least - can open the links for me!

Hope this can be fixed in later releases soon.

Amjad

[Kent Wong]

Hi Amjad,

Thanks for the feedback.  We are always looking to improve our app.  A few things you mentioned such as the annoying pop-up we're already working on and hope to have fixed soon.  As for the clickable links that is a known problem within our app.  One workaround in the meantime until we are able to fix this is to tap and hold on the screen and select the text to copy and paste in your mobile browser.  I hope to get the links fixed soon so that you won't have to use this approach.

Best Regards,

Kent Wong

Cisco Mobile Product Manager