FMC can not stop the process when adding Firepower

[Li Bo]

I have a question about Firepower jion the FMC.  i can be sure network connectivity is normal and the key is match.

but the process is stop 50%  and still 115 hours。 it seems like still running 。

thks

[hdoramane]

Hi

How did you fix the problem? without opening case but just killing the process

Thanks

Regards

Hassan

[Li Bo]

i open the case about the problem.and get answer as below:

*****************************************************************

This point to a SFTunnel issue. If the issue happens again you can reset the communication channel between the FMC and FTD

> expert

$ sudo su

# manage_procs.pl

****************  Configuration Utility  **************

1   Reconfigure Correlator

2   Reconfigure and flush Correlator

3   Restart Comm. channel

4   Update routes

5   Reset all routes

6   Validate Network

0   Exit

**************************************************************

Enter choice:

Enter choices 5, 4, 3, 2, then 0 to exit.

It seems the process got hung up at some point.

*****************************************************************************

From the logs we can see the below, the sensor got into the unresponsive state.

If an issue re-appear please restart communication channel on the sensor CLI

> expert

$ sudo su

# manage_procs.pl

******************************************************************************

hope it can help you.

[J.C HA]

according to your replied below:

If an issue re-appear please restart communication channel on the sensor CLI

> expert

$ sudo su

# manage_procs.pl

Should I restart communication channel on the sensor CLI or FMC CLI?

Thank you