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SFR module going to unresponsive state randomly on ASA5525X

telecom.vdm
Level 1
Level 1

Having trouble with our ASA 5525X. 

Every 3 or 4 days, we randomly loose connection between 3 networks zone separated by ASA 5525X. 

The only way to bring the communication is to restart the ASA. We are suspecting the SFR module to be the root cause.

Did anyone been facing that king of behaviour?

Thank in advance for your help.

1 Accepted Solution

Accepted Solutions

Thank you for your time Balaji. Appreciate your reply and suggestions.

Create a TAC case and here are reply:

After analyzing the files, I have found strong evidence in the logs for the following defect https://bst.cloudapps.cisco.com/bugsearch/bug/CSCwd55058

Symptom:

Seeing Snort processes go into a "D" state. Loss in traffic, either entirely, or just partially.

 

View solution in original post

4 Replies 4

balaji.bandi
Hall of Fame
Hall of Fame

not that we aware this kind of behavior - may be if we know what ASA  code version running and what SFR code version running may be we can see any issue around that version of code.

what is the logs before you reload ASA or SFR ?

check some SFR troubleshooting guide  :

https://www.cisco.com/c/en/us/support/security/asa-firepower-services/products-tech-notes-list.html

 

 

BB

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Thank for your reply Balaji,

Versions are:

Cisco Fire Linux OS v6.6.1 (build 14)
Cisco ASA5525 v6.6.1 (build 91)

Unfortunately we was'nt able to download logs before restarting the firewall

 

set up a syslog server and offload logs.

ASA version code mentioned not valid, check show version.

 

BB

***** Rate All Helpful Responses *****

How to Ask The Cisco Community for Help

Thank you for your time Balaji. Appreciate your reply and suggestions.

Create a TAC case and here are reply:

After analyzing the files, I have found strong evidence in the logs for the following defect https://bst.cloudapps.cisco.com/bugsearch/bug/CSCwd55058

Symptom:

Seeing Snort processes go into a "D" state. Loss in traffic, either entirely, or just partially.

 

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