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ciscomoderator
Community Manager
Community Manager

Leo Laohoo

 

A network engineer for the government of Canberra, Australia, specializes in wireless technology. He enjoys participating in the Cisco Support Community because it’s a “two-way street.” He explains, “If I can help someone else, I’m happy. I also learn from other people’s answers and their responses to my answers.”

 

BACKGROUND

 

Q. How did you get involved in the networking industry?

A. My first job was with a global WAN provider. I learned networking skills on the job, and in 2005 passed the CCNA exam. Now I work with the city of Canberra, the capital of Australia. My biggest interest is wireless, and most of my knowledge came from the Cisco Support Community.

 

 

Q. What do you do with the city of Canberra?

 

A. I’m a network engineer. It’s my responsibility to manage the wired and wireless networks for our 118 education sites, all linked by dark fiber.

 

 

Q. What do you regard as your greatest accomplishment to date related to networking?

 

A. By March 2011, we’ll have finished implementing more than 1200 wireless access points in the public schools with 802.11n enabled. We’ve already begun using the school project as a template for implementing 802.11n with Cisco CleanAir technology in other buildings. 

 

 

CHALLENGE

 

Q. What led you to the Cisco Support Community?

 

A. I discovered the Cisco Support Community when I did a search for some configuration information. I happened to see a question and thought, “I know the answer!” That person rated my answer, and I decided that participating would be interesting and enjoyable. I’m happy that my work colleagues are supportive of my participation.

 

 

Q. How often do you generally visit the Cisco Support Community?

 

A. I keep the site open and set my browser to refresh every five minutes. Whenever I have a few free minutes, I scan through the wireless forums for new questions, whether or not they’ve been answered. If I know the answer, I post. Often I learn something new from other people’s answers. For example, when we were ready to enable 802.11n on the Cisco Aironet wireless access points in the schools, I remembered that someone had posted detailed instructions on which bits to enable.

 

 

Q. What do you find most rewarding about contributing?

 

A. It’s a two-way street. If I can help someone else, I’m happy. I also learn from other people’s answers and their responses to my answers. For example, I once responded to a question about router configurations, and a Cisco engineer pointed out that my answer was only partially correct. We all learn from each other. In fact, about half of the wireless capabilities we’ve implemented in Canberra schools I learned from the Cisco Support Community.

 

 

 

CISCO SUPPORT COMMUNITY

 

Q. What is your overall impression of Cisco Support Community?

A. The Cisco Support Community is second to none in terms of technical forums. The people are friendly and helpful. A lot of Cisco senior engineers are very good at what they do, and I look at their posts with great interest. I especially follow Edison Ortiz. I also like that the Community supported the Lighter Side thread I started to share networking jokes, which now appears in the .

 

 

Q. Do you have any suggestions to improve the site?

 

A. The site managers are very receptive to suggestions. In fact, every improvement I’ve thought of has already been implemented!

 

 

Q. Any messages for fellow members of the Cisco Support Community?

 

A. Please rate answers so that people with the same question know whether the solution worked. This also makes the site a good place for learning.

Comments
Leo Laohoo
VIP Community Legend VIP Community Legend
VIP Community Legend

Someone gave me ratings???  Must be for my funny-looking picture!

Thanks for the ratings, y'all!  

Collin Clark
Advisor
Advisor

Sorry Leo, the ratings were for the M&M's on your shirt.

way to go bro ... 5+

Leo Laohoo
VIP Community Legend VIP Community Legend
VIP Community Legend

lol Thanks all!

burleyman
Collaborator
Collaborator

Leo.....Leo....Leo....

What can I say, I can now put a face to the man.....and now I am frightened..... 

But seriously, it is always nice to put a face to someone who is very helpful on a great site like this. Your contributions to this site are invaluable and have helped this old dog learn new tricks, and of course help in me gaining knowledge to help with my CCNP pursuit. While we have never met in person, based on some of the conversations we have had I am happy to call you a friend.

Thanks for all you contribute....

Mike "Burleyman" Burley   aka. "Cross-over cable guy"

Leo Laohoo
VIP Community Legend VIP Community Legend
VIP Community Legend

Thanks for the kinds words, folks.  Everyone deserves a big "thank you" from me because you all contributed to my improvement to my skills and knowledge.  So, thank you very much ... from the bottom of my beer-belly.

Leo Laohoo
VIP Community Legend VIP Community Legend
VIP Community Legend

What can I say, I can now put a face to the man.....and now I am frightened..... 

Funny thing.  That's what my shrink said before he "off-ed" himself.  Joggers found his remains in the middle of the 10 feet deep lake.  He was knee-deep in a concrete barrel, hands tied behind his back and a hood over his head.  The police concluded his death was NOT a result of foul play. 

Amjad Abdullah
Engager
Engager

+5 from my side as well. ;-)

CLK-Hong
Beginner
Beginner

Hi Leo,I'm big fan of u ,do u have personal tech website or facebook page etc, so I can follow u

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