Zu wissen, wo sich Ihre Kunden im Lebenszyklus befinden, ist entscheidend, um strategische IT-Investitionen voranzutreiben und den Geschäftswert zu steigern. Success Program Insights (Teil der Custo...
Listen: https://smarturl.it/CCRS9E12Follow us: https://twitter.com/CiscoChampion Do you have the responsibility to prepare, plan, design, implement, and operate complex solution environments? If so, ...
Introduction to Guided Workflow Guided Workflow is a new addition to case creation in Support Case Manager to augment the Intelligent RMA Experience. The objective of Guided Workflow is to to collect ...
Guided workflow allows for automated troubleshooting cases (non-RMA) and RMA creation process for Service Requests (SR) opened for Cisco products. Customer Benefits: Less troubleshooting - the IRE (In...
1. Asset Recovery EMEAR - Scope2. Cisco Returns Portal – Quick Overview3. Update your RMA – Options and Walkthrough4. POWR Tool and How to Return - Quick guide and Scenarios5. Returned but not closed ...
This issue has been resolved in 12.5(1) SU1 Unified CCX now supports Agent ID with 64 alphanumeric characters.
Hi! Yesterday I request that the CCOID of one of my customers get linked within the SNT contract for them to be able to have a SNTC portal, however no portal is up after 30 hours
Full analysis if the problem The root cause behind this problem is the delay in sync between CUCM and CCX. CCX and CUCM has an automated sync mechanism which might vary from 5 - 10 minutes based on v...
Welcome to Global Order Management RMA One Source Forum! The objective of Global Order Management is to ensure every RMA (Returned Material Authorization) is delivered to our customers within agreed c...
This is a demo for self service guided support flow using virtual spaces. This feature will be available starting mid Dec 2020 and available only for specific customers and products in Pilot phase
How to make sure I am reaching the correct Logistics department?Where can I check the Estimated Time of Arrival (ETA) on an RMA?RMA is not on hold but there is still no Estimated Time of Arrival (ETA)...
Seems there is a bug with update 4.1(2a) for UCS C240 M5SX server. We have upgraded a few servers and PSU is no detected. In the logs some errors: Present 258 229 10062016 UCSC-PSU1-1050W PSU2 Faile...
Is cisco.pearsoncred.com down for everyone or just me?
Hi Guys, I need help. I was downgrading the Xrv9k from 6.6.2 to 6.6.4 which is installed on UCS M5. I followed the cisco Guided method by using the tftp server and install on it by console. After acti...
2020 年 3 月 22 日より、Product Returns and Replacement (PRR) ツールでチャット機能が有効になっております。 この機能により、世界中に存在するシスコのロジスティクス サポート センター(LSC)エージェントとのチャットを開始できます。 ** チャットの日本語対応をご希望の場合は、PRRの右上の希望言語を「Japanese(日本語)- Ja...
