I'm trying to setup Outbound Option for UCCX 10.0. Unfortunately my knowledge in VoiceGateways isn't really deep. What I'm wondering is:
1) On progressive mode: Do I need to add some components (e.g. VGW) to CUCM first or is UCCX talking directly to the VGW?
2) On direct preview mode: Even if I havn't configured CUCM (if needed) and VGW properly, an outbound call should be suggested to the agent anyway before dialing, is this correct (if UCCX Outbound Option is configured well of course)?
Thanks for every response
Elias