05-13-2024 12:46 PM
Can't access any apps protected by DUO MFA. SSO seems to work but get stopped at MFA (none of the options work). Anyone else? Called support and they said they are aware and will update the DUO status page but status page is still showing all services as operational?
05-13-2024 12:50 PM
Same issue here. Tested with a couple users.
05-13-2024 12:51 PM
05-13-2024 12:51 PM
Maybe Cisco's SSO, not Duo
05-13-2024 12:56 PM
Same here. I can have them enter the numeric code to let them in as an alternative to the push notifications though.
I have also attempted to call the toll and toll-free US support numbers, but all I get is a repeating message saying that the user you are attempting to contact is not available. And... thats it. Weird that obviously there is a problem, but the status page(s) dont reflect any issues.
05-13-2024 01:00 PM
05-13-2024 01:02 PM
Looks like they have the page updated now! I wasn't able to use the passcodes earlier but that seems to work now and it is only push being impacted. So, not all that bad but couldn't get in at all earlier with any of the options.
05-13-2024 01:14 PM
They seem to have fixed it...
05-13-2024 01:25 PM
Looks to be so. Thanks.
05-15-2024 03:15 PM
Hey there! We're sorry for the disruption in service. We've posted an RCA at our Status site.
If you haven't taken the opportunity to do so before I suggest y'all review the Duo Guide to Business Continuity Preparedness. It contains some information about how you can manage your org through issues with our service.
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