11-06-2023 11:53 AM
We have had multiple reports from remote end users that the wi-fi connection under Secure Client is stuck on Authenticating/Associating when using an EERO router. Restarting the router and running a Network Repair on Secure Client does not resolve the issue. The only solution has been to connect the users to the router via Ethernet. This allows a successful wired connection to the user's home network and then to the company VPN. Three of the four users have Frontier as the ISP and the other has Optimum. We first saw the issue occur with the first user about 2-3 weeks ago.