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Stuck at Veryfing Network QuickVPN client RV 120W - windows vista

sammydlc75
Level 1
Level 1

Hello,

I recently installed a new RV120W router at one of my customer's office. I have 2 users connecting using the Quick VPN software.

The first one is running on a Windows XP Pro SP3. Everything works great on this PC.

The second PC is running on a Windows Vista - The QUICKVPN client stays at Veryfing Network and Eventually I get an error " The remote gateway is not responding. Do you want to wait?

I have disabled Firewall on both PCS for troubleshooting purposes.


Has anyone experience same problem?

1 Reply 1

mpyhala
Level 7
Level 7

Hello Sam,

For Windows Vista and Windows 7 please keep the Windows Firewall enabled. If you disable the firewall QuickVPN will not work. Make sure that any third party firewall or antivirus software is disabled or in some cases uninstalled. If you continue to have issues, please call Cisco Small Business Support for troubleshooting. You can find a number to call at the following link:

www.cisco.com/go/sbsc

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