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3
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Replies

Cisco ISR router interface down every 2-3 days for 3 seconds issue

AndreyPokorskiy
Level 1
Level 1

Hello Community!
I need expert advice
We faced the following problem.
Cisco ISR router physical interface goes down for 3 seconds every 3 days and connectivity was restored without any human intervention
This issue is affecting the OSPF process
No changes or work has been done to the physical interfaces at that time.
Details:
Cisco IOS Software [Fuji], ISR Software (X86_64_LINUX_IOSD-UNIVERSALK9-M), Version 16.9.6, RELEASE SOFTWARE (fc2)

Jan  2 08:01:20.523 EST: %LINK-3-UPDOWN: Interface GigabitEthernet0/0/0, changed state to down

Jan  2 08:01:23.523 EST: %LINK-3-UPDOWN: Interface GigabitEthernet0/0/0, changed state to up

Jan  4 22:39:09.431 EST: %LINK-3-UPDOWN: Interface GigabitEthernet0/0/0, changed state to down

Jan  4 22:39:10.432 EST: %LINEPROTO-5-UPDOWN: Line protocol on Interface GigabitEthernet0/0/0, changed state to down

Jan  4 22:39:12.444 EST: %LINK-3-UPDOWN: Interface GigabitEthernet0/0/0, changed state to up

Jan  4 22:39:13.443 EST: %LINEPROTO-5-UPDOWN: Line protocol on Interface GigabitEthernet0/0/0, changed state to up

Jan  8 20:26:35.312 EST: %LINK-3-UPDOWN: Interface GigabitEthernet0/0/0, changed state to down

Jan  8 20:26:36.312 EST: %LINEPROTO-5-UPDOWN: Line protocol on Interface GigabitEthernet0/0/0, changed state to down

Jan  8 20:26:39.314 EST: %LINK-3-UPDOWN: Interface GigabitEthernet0/0/0, changed state to up

Jan  8 20:26:40.313 EST: %LINEPROTO-5-UPDOWN: Line protocol on Interface GigabitEthernet0/0/0, changed state to up

Thank you!
Sincerely,
Andrey P.

2 Accepted Solutions

Accepted Solutions

change the cable connect 
lost carrier is relate to cable issue 

MHM

View solution in original post

Ruben Cocheno
Spotlight
Spotlight

@AndreyPokorskiy 

this is a cable issue clear the counters after you change it

433 input errors, 0 CRC, 0 frame, 433 overrun, 0 ignored

Tag me to follow up.
Please mark it as Helpful and/or Solution Accepted if that is the case. Thanks for making Engineering easy again.
Connect with me for more on Linkedin https://www.linkedin.com/in/rubencocheno/

View solution in original post

7 Replies 7

AndreyPokorskiy
Level 1
Level 1

Additional details:

router# show Interface GigabitEthernet0/0/0


GigabitEthernet0/0/0 is up, line protocol is up
Hardware is ISR4321-2x1GE
MTU 1500 bytes, BW 100000 Kbit/sec, DLY 100 usec,
reliability 255/255, txload 18/255, rxload 7/255
Encapsulation ARPA, loopback not set
Keepalive not supported
Full Duplex, 100Mbps, link type is auto, media type is RJ45
output flow-control is off, input flow-control is off
ARP type: ARPA, ARP Timeout 04:00:00
Last input 00:00:00, output 00:00:09, output hang never
Last clearing of "show interface" counters 14w0d
Input queue: 0/375/0/0 (size/max/drops/flushes); Total output drops: 729911
Queueing strategy: fifo
Output queue: 0/40 (size/max)
5 minute input rate 2950000 bits/sec, 630 packets/sec
5 minute output rate 7441000 bits/sec, 1000 packets/sec
3663750195 packets input, 2334761839996 bytes, 0 no buffer
Received 396287 broadcasts (0 IP multicasts)
0 runts, 0 giants, 0 throttles
433 input errors, 0 CRC, 0 frame, 433 overrun, 0 ignored
0 watchdog, 1272874 multicast, 0 pause input
4529394258 packets output, 3570403155826 bytes, 0 underruns
0 output errors, 0 collisions, 2 interface resets
444 unknown protocol drops
0 babbles, 0 late collision, 0 deferred
28 lost carrier, 0 no carrier, 0 pause output
0 output buffer failures, 0 output buffers swapped out

change the cable connect 
lost carrier is relate to cable issue 

MHM

Hello Sir!
This is my first thought and a technician is on the way to replace the cable and set up a new port on the core switch side.
Thank you for validating my thoughts!
If this resolves the issue, we'll keep you posted.

You are so welcome 

MHM

the interface is UP/Down 
what this interface connect to ?
MHM

Ruben Cocheno
Spotlight
Spotlight

@AndreyPokorskiy 

this is a cable issue clear the counters after you change it

433 input errors, 0 CRC, 0 frame, 433 overrun, 0 ignored

Tag me to follow up.
Please mark it as Helpful and/or Solution Accepted if that is the case. Thanks for making Engineering easy again.
Connect with me for more on Linkedin https://www.linkedin.com/in/rubencocheno/

Thank your advise Ruben!
We'll replace the cable and clear counter to monitor this port
I'll keep this post updated if that issue will be fixed

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