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Issue with CISCO router cisco ISR4221/K9

Arijit007
Level 1
Level 1

Hi,

We are using cisco ISR4221/K9 router as terminal server to access some switches over console connection. However, when we try to connect those switches over console we are not getting any login prompt for credential input. It just gives blank screen. Need your advice whether this is an issue with software or the config. We are using Version 17.2.1r IOS on router. 

It would be helpful if any one can shed some ligh on this issue. 

 

 

Thanks & Regards! 

2 Replies 2

marce1000
VIP
VIP

 

  - Check software version being used on the device , if it's somewhat older compared  to :
               https://software.cisco.com/download/home/286310700/type/282046477/release/Cupertino-17.9.5a
   and try again afterwards ,

 M. 



-- Each morning when I wake up and look into the mirror I always say ' Why am I so brilliant ? '
    When the mirror will then always repond to me with ' The only thing that exceeds your brilliance is your beauty! '

Giuseppe Larosa
Hall of Fame
Hall of Fame

Hello @Arijit007 ,

in order to get help you should post the configuration of your router acting as terminal server remove public IP addresses and passwords.

 

Hope to help

Giuseppe

 

Review Cisco Networking for a $25 gift card