Existing SAMT Administrators of service contracts may onboard peers as additional administrators. Peer administrators can manage user access to any subset of the contracts that the original administrator manages. Assigning a peer Administrator can b...
Per Cisco’s Service Access Policy, only users who work for an entitled party on a service contract may consume those service entitlements. Cisco’s access automation and agents will deny users requesting access to a service contract when they are not...
A user who has a valid Bill-To ID added to their Cisco.com Profile for support access, is entitled to receive services from Cisco for all service contracts where the Bill-To ID is listed as the Contract Bill-to Company. Bill-To ID (“BID”) support ac...
Per Cisco’s Service Access Policy, only users who work for an entitled party on a service contract may consume those service entitlements. Cisco’s access automation and agents will deny users requesting access to a service contract when they are not...
Existing SAMT Bill-to ID Administrators may onboard peers as additional SAMT Bill-to ID (“BID”) Admins. Peer SAMT BID to ID Admin access must only be granted to people from the same organization as the Bill to ID and the current SAMT Bill to ID Admi...
Bill-to ID (“BID”) access provides users from your company with Cisco support access to all service contracts linked to the Bill to ID. Bill-to ID groups (“BID groups”) are a quick method to grant users access to multiple Bill-to IDs at one time. Wh...
Bill-to ID (“BID”) access provides users from your company with Cisco support access to all service contracts linked to the Bill to ID. Bill-to ID groups (“BID groups”) are a quick method to grant users access to multiple Bill-to IDs at one time. Wh...
Bill-to ID access provides users from your company with Cisco support on all service contracts linked to the Bill to ID. If you manage multiple Bill to IDs for your company and you need to grant users access to multiple Bill to IDs at one time, usin...
Contract groups are a quick method to add multiple contracts to users at one time. When a user profile is “added to a group”, the user will be granted access to all the contracts/parent companies contained in the group or a portion of the parent com...
Contract groups are a quick method to add multiple contracts to users at one time. At least one contract must be added to a group at the time of group creation. Additional contracts may be added to the group after creation. When a user profile is “a...
Contract groups are an easier way to manage multiple contracts and/or multiple users. SAMT allows both Bill-to ID administrators and contract administrators to create, rename and delete contract groups. This tutorial shows you: • How to create a new...
A SAMT Bill-to ID Administrator may lock and unlock Bill-to IDs (BIDs) and contracts under them from Cisco. Locking access to a BID:• Prevents Cisco from granting users CCW-R access to the locked BID and support access to all contracts under the Bil...
Cisco’s automated denial or granting of access to users when requested provides a reduced workload on SAMT Adminsand allows Admins to play an oversight role rather than an administrative role in SAMT. Cisco access automation alsoimproves the custome...
A SAMT Bill-to ID Administrator may block and unblock a Bill-to ID from specific users. Blocking a Bill-to ID removes theuser's current access to the Bill to ID to obtain support for all contracts linked to the Bill-to ID and visibility to thosecont...
A SAMT Administrator may block and unblock contracts from specific users. Blocking a contract from a user removesthat user's ability to utilize all services and support granted by that contract. When a contract is blocked from a user, it isremoved f...
