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Smart Services

Find information for Smart Net Total Care, Partner Support Service and Smart Call Home

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Cisco IQ

Elevate your support experience with AI-powered insights

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Activity in Services

Getting Started with Cisco IQ Expert Insights Series

Unlock the full value of your Cisco technology investments with our "Getting Started with Cisco IQ" webinar series. Designed for new and existing users, this series guides you through the essential steps to connect your environment, establish accurat...

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libledso by Cisco Employee
  • 44 Views
  • 0 replies
  • 0 Helpful votes

Activate and migrate your Cisco IQ account today

Your organization’s Account Administrator for CX Cloud can now activate your Cisco IQ account. Cisco IQ is our new AI-powered interface designed to help your team move from reactive support to a more proactive model, offering improved asset visibilit...

Ralph Herbst by Cisco Community Manager
  • 429 Views
  • 2 replies
  • 1 Helpful votes

Core Applications in Cisco IQ - Support Application

Explore the Support application in Cisco IQ to access summarized and detailed views of your Cisco support cases and RMAs, as well as using the Cisco AI Assistant for support cases and troubleshooting. Additional ResourcesNeed help onboarding Cisco IQ...

Steve Holl by Cisco Employee
  • 169 Views
  • 0 replies
  • 0 Helpful votes

Video Series | Getting Started with Cisco IQ

Cisco IQ offers digital AI-powered capabilities for managing across your Cisco device lifecycle, providing personalized, proactive, and predictive insights and recommendations.   This video series covers onboarding tips for initial setup for you to ...

Ralph Herbst by Cisco Community Manager
  • 355 Views
  • 0 replies
  • 5 Helpful votes

Getting Started with Cisco IQ - Add Users

Set up additional users, user groups, and resource groups to set up and manage access within your organization. This video is part 7 of 7 of the Getting Started with Cisco IQ video series. < Previous Video                                   Additional...

Steve Holl by Cisco Employee
  • 174 Views
  • 0 replies
  • 1 Helpful votes

Getting Started with Cisco IQ - Cisco IQ Link Setup

Configure your Cisco IQ Link to establish communication with your on-premises devices that are not managed by a Cisco Cloud platform, like Catalyst Center. This video is part 6 of 7 of the Getting Started with Cisco IQ video series.  < Previous Video...

Steve Holl by Cisco Employee
  • 213 Views
  • 0 replies
  • 2 Helpful votes

Getting Started with Cisco IQ - Add Contracts

View assets not connected to your inventory via telemetry by adding your Cisco Support contracts to your Cisco IQ account. This video is part 5 of 7 of the Getting Started with Cisco IQ video series.  < Previous Video                                 ...

Steve Holl by Cisco Employee
  • 180 Views
  • 0 replies
  • 1 Helpful votes

Getting Started with Cisco IQ - Add Data Connectors

Start receiving tailored insights on your cloud products data within minutes by adding data connectors to your Cisco IQ account. This video is part 4 of 7 of the Getting Started with Cisco IQ video series.  < Previous Video                           ...

Steve Holl by Cisco Employee
  • 177 Views
  • 0 replies
  • 1 Helpful votes

Getting Started with Cisco IQ - Migrate Data from CX Cloud

Are you an existing CX Cloud user? Follow these steps to seamlessly migrate your data and user profiles into Cisco IQ. This video is part 3 of 7 of the Getting Started with Cisco IQ video series. < Previous Video                                   Nex...

Steve Holl by Cisco Employee
  • 176 Views
  • 0 replies
  • 1 Helpful votes

Getting Started with Cisco IQ - Create a Cisco IQ Account

Learn how to create a new account in Cisco IQ with your Cisco login (CCO ID), including naming the company environment, selecting a primary data storage region, and complete setup to reach Launchpad.This video is part 2 of 7 of the Getting Started wi...

Steve Holl by Cisco Employee
  • 223 Views
  • 0 replies
  • 2 Helpful votes

EMEA Cisco IQ Office Hours - North | UKI | Germany

Gain visibility with Cisco IQ Optimize your environment and resolve issues faster with Cisco IQ. Join our upcoming Office Hours for a live demo and see the platform in action.North Cisco IQ Office HoursPick the date that fits your schedule and regist...

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lchaveir by Cisco Employee
  • 215 Views
  • 0 replies
  • 0 Helpful votes

Getting Started with Cisco IQ Expert Insights Series

Unlock the full value of your Cisco technology investments with our "Getting Started with Cisco IQ" webinar series. Designed for new and existing users, this series guides you through the essential steps to connect your environment, establish accurat...

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libledso by Cisco Employee
  • 240 Views
  • 0 replies
  • 2 Helpful votes

[New Resource] Onboard to Cisco IQ with Our New Video Series

Hello Cisco Community,  We are excited to announce the launch of a new, comprehensive video series designed to help you get the most out of Cisco IQ. Whether you are just getting started or looking to optimize your existing setup, these in-depth tuto...

Ralph Herbst by Cisco Community Manager
  • 697 Views
  • 0 replies
  • 3 Helpful votes
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