Hello, we need to reset our GUI Admin password and the security questions are wrong/not working.We also need our CCO admin changed to another account. We have access to the CLI via admin, root etc, just not the GUI.
Hello, When we do a successful upload via the Collector, we are not able to see the serial numbers on the SNTC portal and don't have it, in CSPC we have all the Serial Numbers, I attached the two prints showing one example in the CSPC and SNTC. Can y...
I'm trying to remove one user's association and associate a new user. When removing the one user, I get to the point where I can select the button "Remove Association". Then I get "This page isn't working right now." HTTP Error 400. Same with associa...
SUMMARY The software suggestion API returns wrong data for some models of 5508 Wireless LAN Controller. ISSUE When using this API endpoint: https://api.cisco.com/software/suggestion/v2/suggestions/releases/productIds/ The API responds with wrong data...
Hello,I am unable to log in at my company’s SNTC portal. Over a week ago, I was added as an administrator, have accepted the terms & conditions and am still getting redirected to the page that tells me “You do not currently have access to Smart Servi...
I've installed an ax_50M license on my CSR. I see the following after the install;CSR1000v#license install bootflash:xxxxxx.licInstalling licenses from "bootflash:xxxxxx.lic"Installing...Feature:ax_50M...Successful:Not Supported1/1 licenses were suc...
Hi I have purchased SNTC with cisco L3 switch how can I enable SNTC service ? Company from I purchased cisco device they said SmartNet service is valid till 2024. See in attachment Aggregation Switch Model Number : WS-C3850-24SSe...
Hi Team,I am unable to generate a custom Inventory Report for my organization but it got stuck at Pending stage. I tried few times but in vain. Need immediate support in this case.ThanksAnil Kumar
I have been granted access to Smart Net Total Care portal. However, it is more than 48 hours and I still not able to get access to it. Would you check my status for me.
We have multiple data centers with similar core network architectures. The device names in those locations are differentiated not by a short hostname but by their FQDN with a site sub-domain. Thus, we have "router1.atlanta.ASnumber.company.com" and...
Hello all, we have mutiple network devices like firewall, cisco and checkpoint, WAF, algosec,proxy, secure share, PKI, and each devices having access different peoples. now i need to created read only access all the users with all devices using ISE. ...
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