Hello, Today i check on SNTC services.cisco.com and see announcement "Important Update: Smart Net Total Care Portal Migrates to Cisco CX Cloud". I try to "Activate CX Cloud" and got this error : Account Creation Not Allowed You do not have sufficient...
Im looking to setup access to service API following this link belowchrome-extension://efaidnbmnnnibpcajpcglclefindmkaj/https://pubhub.devnetcloud.com/media/support-apis/docs/Guide-to-Assigning-Customer-API-Roles.pdfGot stuck at step 1. I need to unde...
We've tried multiple browsers and incognito, clearing cache etc. Customer unable to make it all the way through the process to grant CBR Admin. Assistance needed.
When exporting reports, it currently exports all possible columns instead of the manually selected ones. For example, the Location column is useless for me so I remove it from my view in Assets & Coverage. However when I export the A&C page, the repo...
I am trying to dissociate my cisco ID from the previous company partner portal, the main problem here is I no longer have the credentials to access that account. Can someone suggest another way it can be done?
It would be good with a feature where we can generate an automatic report with all data in CX cloud or parts of it. A summary version and a detailed version of the report would be good. For example, I can choose to create a report that contains a sum...
Hello, i'm looking for documentation the shows which countries are covered from Smartnet services 24x7 and understand if exist a list of restricted (or not available services)?
Caltrans is requesting a feature for the CX Cloud portal. We would like to see if we can use the SNMP location string as the source for the physical location for our Cisco devices. Currently the physical location is tied to the shipped to address fro...
Good morning,I upgraded our collector to 2.11.0.4 this morning and now we are not able to login with our credentials. I am still able to login to the CLI with the collectorlogin, admin and root, but login to the GUI is not possible. Three of us hav...
HiWhen I login to Check Device Coverage site I Fined ContractStatus EXPIRED ON 2021-12-31 Number 203156716 Type SNTC 8X5XNBDWarrantyStatus EXPIRED ON 2023-12-31 Type WARR-ELTD-LIFE-HWWhat different between expiration on Contract and Warranty ?
I'm trying to get access to the Developer EOx Tool and getting the following error: "Status: 403Response: <h1>Developer Inactive</h1>" The community thinks I should contact TAC, TAC says I need to use the community? Any help anyone could provide woul...
Good morning, Im wondering if i could get any help with a client that cant go through the SNTC portal, we need to install the collector. Thanks for your time!
I think it'd be a great feature/help to have the capability to add/import Software/Subscription only Contracts to CX Cloud directly (via 'Add Contacts' option from Admin Center). As of today, this feature is missing and the admins have to go through ...
Hello All, I would like to inquire about Cisco's Enhanced Warranty Policy. According to the policy defined in https://www.cisco.com/c/en/us/products/warranties/warr-eltd-life-hw.htmlI understand that the RMA of Cisco's equipment is guaranteed until L...
Hello,I've been trying to get 2.11 stood up now for a few days. I am installing the OVA on vmware esxi version 8. The OVA is configured and deployed per the CSPC installation guide. It boots up and I can set the admin password and IPv4 address. W...
