Activity in Services
Meraki Hostname and Serial Not Showing in CSPC Managed Devices
Meraki devices are successfully discovered but hostnames and serial numbers are not showing (NA) under Managed Devices.We have just rebuild the server using 2.11 server version. It was visible when we had 2.10.Hope to get feedback soon. Thank you in ...
Problems downloading consolidated bug reports
For a few months now we have had problems publishing consolidated bug reports, it says failed. Is anyone experiencing the same problem?
Centos 7 still being deployed with CSPC 2.11
I was planning on deploying the lastest version of CSPC at 2.11 then patching it directly to 2.11.03 but see attached picture of the hostOS which is centos 7 that has been deprecated. According to the cisco releasenotes the hostOS has been changed wh...
Can't register for Smart Net Total Care Portal
Hi,I have issue attempting register SmartNet Portal, I have valid SmartNet Contract and Serial Number but couldn't register due to error "We are unable to process your registration request at this time. Kindly retry later. Sorry for the inconvenience...
New Install on_Prem of CSSMS didnt start the web service
Hi, we fresh installed a Cisco Smart Software Manager onPrem on Hyper-V. Version: SSM_On-Prem-8-202212 Install is running fine, after last start of the machine only console access and SSH is available. No webaccess is available. netstat -nlp shows on...
Unable to Export Report
Anybody know why I would be unable to export Contract Management reports? I get an http status 404 when I attempt to export the csv and a failure message when I attempt to add it to my reports.
Export/Import Data from Old to New Collector (2.10 to 2.11)
We build a new collector to replace the old one. To ensure that I am copying all collected data from old to new, please advise what data should I export and how? Also how do I import it to the new collector server?We already have the Transport File D...
EoX API does not work for me
I can't get a response from the EoX API, the response in every case is <h1>Developer Inactive</h1> I'm a Cisco Partner colaborator. I have access to API Console and I have created an app using de EoX API; I receive the token, but when I do a requ...
Resolved! CISCO account email address change
Hello,I've to change my email address and I contacted CISCO Support as required. However, they came back with the ridiculous request to close my current account and open a new one, then contact CISCO certifications support and aks them to migrate my ...
Account - Changing Email Address/Removing Company Association
Hi all, I'm looking for some advice. I'll be leaving my current company soon, so i need to change my email address for my CCO back to my personal address so i can take it with me (as i always have done over the years). Looks like the admin of my comp...
SNTC Support APIs - Register does not work, get reply: HTTP Status 404
Dear specialists,Please assist us. Our SNTC Service Entitlement Contract Number is 205876512. I am writing to seek assistance with the registration and activation of the SNTC Support APIs within the Service Catalogue available through the Cisco Servi...
Portal registration error (SNTC)
Hello Cisco Team, I am not able to register my 4 new switches through Cisco Smart net total Care Portal. When i try to submit the registration of the Smart net total Care Portal i get the following error message: Oops! Someting went wrong... We are u...
portal registration error
hi team, i am trying to register to the sntc portal for the first time, and every time i enter all the info needed and try to register i get an error page that says "Oops, something went wrong..." then brings me back to the start. is there any way to...
SNTC portal first time acces
Need support for associate. After trying we have issue "Oops! Something went wrong" Contract Number : 204311248Serial Number : FOC26366R2Xemail: hiram.rivera@salud.pr.govCCOID: 00u64m782rDtHgy0i5d7Thanks
No inventory showing in portal
Good morning,When I go into the portal under Library/Inventory/All Equipment, I am not seeing any equipment. There are no filters applied.I need to investigate an issue with duplicates devices showing in the inventory.Thank you,Leonard
