Smart Services
Find information for Smart Net Total Care, Partner Support Service and Smart Call Home
4729 PostsActivity in Services
Resolved! CSPC Collector or CX Agent or CX Connector?
Hi thereA customer of mine is looking to install a Collector in order for them to get better visibility of their installed base. They have a segregated network, so they wanted to understand what would be better for them to install now, especially wit...
CX Portal access
Hello, Im following the guide linked below trying to register my appplication to CX Cloud API (step 10)Authentication - CX Cloud API - Cisco DevNetWhen I log in to CX Portal it looks nothing like the picture in the guide and I have no option to regis...
[Cisco Solution Support] Doubts
Hello everyone,I'm trying to study Cisco's support services materials and I have some doubts... how can I classify Solution Support services based on their code? like SP SSC4P, i know it's a Solution support with 24*7*4OS but it's classified as Base,...
Renewals Customer Dashboard User Guide (Renew.Cisco.com)
Renew.cisco.com is your easy-to-use online dashboard giving you visibility into your installed base, including renewals, active contracts, subscriptions, and line-item details down to serial numbers and coverage. This User Guide provides detailed inf...
Remove SNTC & use DNA subscription for TAC Support
Hi,The customer is thinking to optimize the support renewal costs, in addition he needs to renew the DNA subscription of the Catalyst switches they have.So instead of renewing the SNTC on his Catalyst switches, he will get a stock of switches to be u...
DNA License coverage and smartnet technical support, are they bound?
I am going in circles with my smartnet provider over a discrepency that I see. We have already purchased DNA coverage for both the Hardware RMA and the DNA support licensing for a period of 5 years. What we need renewed is just the smartnet tech su...
CX Agent 3.1.5 RADKit issue
I am trying to activate Cisco RADKit on my CX Agent install. It says I need root access and I was able to log into the console as CXCADMIN and request the temp key, but the decrypt site is not coming up. Did that move or is it down?When I am done wit...
Uncovered Assets FAQ
Attaching Services How do I attach services to my Cisco products?You can attach services by reviewing your uncovered assets and selecting appropriate service options through Cisco or your partner. Use renew.cisco.com to view uncovered assets and ...
How to manage renewal notification contacts
Manage the notifications you'd like to receive, and share resources with your teammates. Your selections won't impact required communications you'll still receive from Cisco.If you would like to make an update for yourself: Login to Notification Mana...
[Subscriptions] DNX and SNTC
Hello Community!I have recently joined a Cisco partner company and it's all new for me.I'm reading Subscription Matrix for Cisco Catalyst Switches and got a little bit confused...The standard solution is DNA Essentials/Advanced + SNTC for a "full" co...
I thought I renewed this. Why am I still getting renewal notices?
Sometimes your contract may not show as renewed until the official end date of the current contract. Until that date you may still receive renewal notifications. Once the official end date passes, your contract status will update to show as active an...
How to find your uncovered equipment
Renew.Cisco.com is your centralized online dashboard to manage all your Cisco contracts and subscriptions as well as identifying uncovered equipment. 1. Log in to Renew.Cisco.comUse your Cisco ID to access your dashboard. If you don’t have one, you c...
How to find a new partner
If you would like to find a new Cisco partner you can use the Partner Locator tool. If you want the partner to have full visibility into your install base you can initiate a digital customer consent request by going to Notification Manager, navigate ...
Why don't I see all individual line items for my contracts?
The renewal portal is designed to provide a summary view of your contract to ensure clarity and ease of navigation. Consequently, minor line items may be consolidated in the online interface. To review the comprehensive list of all line items associa...
For SNTC CSPCs connected in CX Cloud, new security patch available now
CSPC patch 2.11.0.7 is now available for SNTC CSPCs connected in CX CloudWhat’s new in CSPC 2.11.0.7 Strengthened Data MaskingExisting data masking for sensitive fields is now further strengthened with Rules Package 4.22, improving data security. Cu...
