Activity in Services
SNTC Upload Status "In Progress"
I have an issue with the SNTC portal.I previously uploaded a Collection inventory on Dec 19th 2024.I was able to download the Custom Inventory a few days later.On Dec 26th I uploaded a new collection and noticed that the collection date was not updat...
Unable to login c8200 router through putti
hiicisco team unable to login cisco router 8200 series from putty . kindly help
Help pushing through CBR access
Was granted CBR access 25 hours ago and it hasn't gone through. With Monday being a Cisco holiday, wanted to see if this can be pushed through manually ASAP.
Resolved! CISCO account email address change
Hello,I've to change my email address and I contacted CISCO Support as required. However, they came back with the ridiculous request to close my current account and open a new one, then contact CISCO certifications support and aks them to migrate my ...
Status Update Needed on CSCwm10281 - CSPC 2.11 Upgrade Issue
Dear Cisco Support Team, I'm requesting a status update on the bug CSCwm10281 - "Unable to upgrade SP patch on 2.11 ISO installations". This issue is critically impacting our ability to upgrade our CSPC installation and address important vulnerabilit...
Assistance: Unable to Generate CSPC Entitlement via SNTC Portal
Dear all, I am reaching out regarding an issue we are experiencing with generating a CSPC entitlement through the SNTC portal. We need to associate it with our collector to proceed with the necessary configurations via the GUI. Every time we attempt ...
SNTC not showing contract
We recently had a new contract number added to our account.This contract does not show up in SNTC, even under "All Contracts"
Resolved! SNTC redirects to registration page
Hello,When I try to log into services.cisco.com to access SNTC, it starts loading the page background (blue sky and clouds), but then redirects me to the registration page.From other threads [0] [1] I've seen, a Cisco employee will ask for a private ...
Resolved! CSPC 2.11 update fails validation check current version detection
Hi, I am trying to update a bare metal install of CSPC 2.11From a root CLI session, I did "install.sh JeOS jeos-30.4.0-3-lnx64.zip" -- this appeared to complete successfuly, and the system restarted.The first odd thing was that I was then no longer a...
CSAM - Problem when trying to associate another partner
Hello, we have a Collector working, we are trying to grant access to the accountWhen we go to the CSAM -- User Role Assigments -- Assign Role to user outside my company -- Submit -- Available Service Roles for Selected Users we can not select any opt...
CSPC 2.11 now has a supported version format for HYPER-V
CSPC 2.11 now has a supported version format for HYPER-V https://www.cisco.com/c/dam/en/us/support/docs/cloud-systems-management/common-services-platform-collector-cspc/CSPC_Hyper-V_Deployment_Guide.pdf https://software.cisco.com/download/home/2863...
New Install on_Prem of CSSMS didnt start the web service
Hi, we fresh installed a Cisco Smart Software Manager onPrem on Hyper-V. Version: SSM_On-Prem-8-202212 Install is running fine, after last start of the machine only console access and SSH is available. No webaccess is available. netstat -nlp shows on...
Client needs SNTC covered device data imported to CSPC
Cisco SDL writing on behalf of customer who is trying to import SNTC device covered data into CSPC. Can anyone advise how this can be done?
Resolved! CSPC Collector Deployment in Cloud
What are the options for deploying the CSPC collector in cloud? Is AVS supported?I will appreciate any guidance on this. Thank you,
Error when trying to register in SNTC portal - incomplete address
Hello,I am getting this error when trying to register in the Smart Net Total Care portal:Your user profile does not have complete address. Please update your Cisco Account Profile with the complete address.Cisco.com support team (web-help@cisco.com) ...
