I have an issue with the SNTC portal.I previously uploaded a Collection inventory on Dec 19th 2024.I was able to download the Custom Inventory a few days later.On Dec 26th I uploaded a new collection and noticed that the collection date was not updat...
Was granted CBR access 25 hours ago and it hasn't gone through. With Monday being a Cisco holiday, wanted to see if this can be pushed through manually ASAP.
Hello,I've to change my email address and I contacted CISCO Support as required. However, they came back with the ridiculous request to close my current account and open a new one, then contact CISCO certifications support and aks them to migrate my ...
Dear Cisco Support Team, I'm requesting a status update on the bug CSCwm10281 - "Unable to upgrade SP patch on 2.11 ISO installations". This issue is critically impacting our ability to upgrade our CSPC installation and address important vulnerabilit...
Dear all, I am reaching out regarding an issue we are experiencing with generating a CSPC entitlement through the SNTC portal. We need to associate it with our collector to proceed with the necessary configurations via the GUI. Every time we attempt ...
Hello,When I try to log into services.cisco.com to access SNTC, it starts loading the page background (blue sky and clouds), but then redirects me to the registration page.From other threads [0] [1] I've seen, a Cisco employee will ask for a private ...
Hi, I am trying to update a bare metal install of CSPC 2.11From a root CLI session, I did "install.sh JeOS jeos-30.4.0-3-lnx64.zip" -- this appeared to complete successfuly, and the system restarted.The first odd thing was that I was then no longer a...
Hello, we have a Collector working, we are trying to grant access to the accountWhen we go to the CSAM -- User Role Assigments -- Assign Role to user outside my company -- Submit -- Available Service Roles for Selected Users we can not select any opt...
CSPC 2.11 now has a supported version format for HYPER-V https://www.cisco.com/c/dam/en/us/support/docs/cloud-systems-management/common-services-platform-collector-cspc/CSPC_Hyper-V_Deployment_Guide.pdf https://software.cisco.com/download/home/2863...
Hi, we fresh installed a Cisco Smart Software Manager onPrem on Hyper-V. Version: SSM_On-Prem-8-202212 Install is running fine, after last start of the machine only console access and SSH is available. No webaccess is available. netstat -nlp shows on...
Hello,I am getting this error when trying to register in the Smart Net Total Care portal:Your user profile does not have complete address. Please update your Cisco Account Profile with the complete address.Cisco.com support team (web-help@cisco.com) ...