Smart Services
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4723 PostsActivity in Services
Data Connector Status
Good morning,Is there a way to check that data connectors are working properly? I know in CX Cloud we can see the Date Last Updated under Data Sources (screenshot attached) that tells us the data sources are connected and updated, but is there somet...
Welcome to Cisco IQ
Your Cisco Support purchase unlocks AI-driven and expert-led support for greater uptime, performance, and resilience. Now with Cisco IQ, a unified, AI-powered digital interface, you will experience hyper-personalized, proactive, and predictive suppor...
CX Agent 3.1.5 RADKit issue
I am trying to activate Cisco RADKit on my CX Agent install. It says I need root access and I was able to log into the console as CXCADMIN and request the temp key, but the decrypt site is not coming up. Did that move or is it down?When I am done wit...
CX Cloud Agent IP RANGES and Credentials
Bumping this topic for 2026. Companies with 100's of network ranges would benefit from an API or spreadsheet upload method to create the IP Ranges. (I guess we need to ditch the 50 IP range limit first). This functionality of CSPC has been lost in th...
How to find a new partner
If you would like to find a new Cisco partner you can use the Partner Locator tool. If you want the partner to have full visibility into your install base you can initiate a digital customer consent request by going to Notification Manager, navigate ...
Adding a subnet in IQ Link Direct Connection File Upload
Good afternoon,I am setting up our IQ and the local IQ Link server is now online. I have connected it to our Catalyst center but need to get add subnets that have devices that are not in Catalyst center. I have located the CSV template (asset.csv) ...
Resolved! How do I associate a contract to my Cisco.com profile (CCO ID)?
How do I associate a contract to my Cisco profile?
Activate and migrate your Cisco IQ account today
Your organization’s Account Administrator for CX Cloud can now activate your Cisco IQ account. Cisco IQ is our new AI-powered interface designed to help your team move from reactive support to a more proactive model, offering improved asset visibilit...
Sw 9300 se incorporen a la consola Meraki
Hola tengo unos equipos los 9300 se incorporaron a la consola de Meraki y generaron Cloud ID , los cuales entendemos que al subirlos a meraki o asociarlos a la plataforma se les puede manejar un contrato RMA UPGRADE pero los seriales ni los Cloud...
software for 7940
Hello,I am a home lab enthusiast and I own 5 Cisco 7940G IP phonesfor personal/educational use. I am looking for the originalSIP firmware P0S3-8-12-00 for these phones.j dont have cisco contract.Could someone please provide link todownload this firmw...
Resolved! CSPC Collector or CX Agent or CX Connector?
Hi thereA customer of mine is looking to install a Collector in order for them to get better visibility of their installed base. They have a segregated network, so they wanted to understand what would be better for them to install now, especially wit...
CX Portal access
Hello, Im following the guide linked below trying to register my appplication to CX Cloud API (step 10)Authentication - CX Cloud API - Cisco DevNetWhen I log in to CX Portal it looks nothing like the picture in the guide and I have no option to regis...
[Cisco Solution Support] Doubts
Hello everyone,I'm trying to study Cisco's support services materials and I have some doubts... how can I classify Solution Support services based on their code? like SP SSC4P, i know it's a Solution support with 24*7*4OS but it's classified as Base,...
Renewals Customer Dashboard User Guide (Renew.Cisco.com)
Renew.cisco.com is your easy-to-use online dashboard giving you visibility into your installed base, including renewals, active contracts, subscriptions, and line-item details down to serial numbers and coverage. This User Guide provides detailed inf...
Remove SNTC & use DNA subscription for TAC Support
Hi,The customer is thinking to optimize the support renewal costs, in addition he needs to renew the DNA subscription of the Catalyst switches they have.So instead of renewing the SNTC on his Catalyst switches, he will get a stock of switches to be u...
