Activity in Services
Cloud CX doesn't show device contract coverage correctly!
We've setup Cloud CX and noticed that there is a major issue which can cause a lot of confusion for customers working with this platform.If you have a device that is covered under a contract that is expiring, and renewed its coverage under a new cont...
CSAM - Problem when trying to associate another partner
Hello, we have a Collector working, we are trying to grant access to the accountWhen we go to the CSAM -- User Role Assigments -- Assign Role to user outside my company -- Submit -- Available Service Roles for Selected Users we can not select any opt...
SNTC portal registration issue
I have a customer getting the "oops something went wrong" error after entering the contract and serial information while attempting to register. Hoping that you can manually register him. Will provide details in PM
Ability to Deploy CX Cloud Agent in Azure
Currently the CX Cloud agent must run on a virtual machine as an OVA hosted by a hypervisor. It would be great to have the ability to deploy the agent VM Azure. The purpose of deploying the agent is to integrate CX Cloud with DNA Center.
SNTC report only showing chassis but not modules
SNTC report only showing chassis but not modules and other details
Resolved! Generate a CSPC Registration Certificate
Hi, when I login to Smart Net Total Care I'm just getting a blank screen as below. Can anyone help me resolve this please?
Resolved! CISCO account email address change
Hello,I've to change my email address and I contacted CISCO Support as required. However, they came back with the ridiculous request to close my current account and open a new one, then contact CISCO certifications support and aks them to migrate my ...
SNTC Portal Affected Devices Server Error
I'm trying to look at the Affected Devices under the following Alerts categories.All Field Notices - All Hardware Alerts - All Software Alerts - All Security Advisories (PSIRT)Every time I click into the affected Devices I get an "Information Server ...
Customer receiving unwanted auto-generated emails about setting up SNTC, although SNTC Portal is indeed set up
Hello, I was sent here after trying other support routes. I have a customer who is receiving unwanted emails to multiple users about setting up their SNTC Portal, but their Portal is already functional. It is becoming very frustrating for this custo...
SNTC Portal Registration Issue - Oops! Something went wrong...
Dear SNTC Support Community, I try to register myself on the SNTC Portal, to become DA. Afaik, nobody from our company has registered to SNTC Portal before, so I start registering via https://www.cisco.com/web/smartservices/sntc.html. Going through t...
Delegated Admin - Smart Net Total Care
Hello,My organization currently does not have a Delegated Admin and as a Customer Admin I cannot add more users to the SNTC Portal dashboard. I don't have access to the Cisco Services Access Management Tool. Please advise.
Assets tab should cover all FRUs such as RAM and Disk
Currently, CX Cloud doesn't display some FRUs such as RAMs and Disks. Customers are keen to track these items as they tend to be RMA'ed. If we intend to build a single platform for Cisco devices. All FRUs should be supported and visible in the platfo...
Resolved! Separate another organization's equipment from showing in CX cloud
Hi All,Another group (subsidy) has their own Cisco gear and its showing in our cx cloud database because we share the same mailing address. Cisco then usually mixes things up. Is there a way I can segregate/remove these equipment from appearing in ou...
Unable to login to sntc portal
Hi Team, Could you please resolve my access issue as i am unable to login to sntc portal. RegardsAnil
Client experiencing issues with inventory import to SNTC Portal
Hi team, Inside sales rep here with a client who purchased a SmartNet contract and is unable to upload his inventory into the SNTC portal at services.cisco.com. Uploading his .csv file apparently gives him a bunch of errors. Level 1 tech support has ...
