Cisco Smart CallConnector applications deliver productivity improvements by providing quick and easy access to unified communications from a desktop PC with Cisco IP phone integration. Cisco Smart CallConnector components includes:
Cisco Smart CallConnector Operator, a console for displaying incoming call queues, searchable directories, and telephone status for main answering positions
Free Cisco Smart CallConnector Toolbar for click-to-dial and screen pops
Cisco Smart CallConnector Server and Advanced Client for presence, visual voicemail and call control, instant messaging with federation, and integration with Microsoft Outlook
Cisco Smart CallConnector Release 2.2 includes updates for all the CallConnector components including the Operator, Advanced Client, Toolbar and Server.
1. Summary of Smart CallConnector Server Updates
The 2.2 Release has updated Configuration Manager administrative utility for configuring the Cisco Smart CallConnector Server and includes enhancements/updates all of its server components. The 2.2 release contains the following major enhancements:
Updates to Configuration Manager to support Flex licenses for the Advanced Clients in the Local License Management.
Support for the 2.2 release of the Smart CallConnector Advanced Client and Smart CallConnector Operator.
Upgrades to the Smart CallConnector Server components specifically the Presence Server, CallController and Database Servers.
Support for the newer UC500 images including CME 8.6
Support for CME 9.0 for ISRs.
Support for running the UCC Server on a ISR blade within the router
The Smart CallConnector Server supports UC500 and the ISRs running Cisco Communication Manager Express. Note – The term “router” in this document refers to the UC500/CME-ISR.
Updated Server Components
All the Smart CallConnector Server components have been significantly updated with enhancements and bug fixes (See 2.2 Release Notes for details).
Cisco Smart CallConnector Advanced client is a desktop unified communications application that integrates the user’s contact data in PC applications with the features of the Cisco Unified Communications platforms. SCC Server 2.2 is required for the Smart CallConnector Advanced Client Release 2.2. Primary enhancements and fixes are summarized below:
Support for running over VPN Connections
Release 2.2, includes by default, the option to automatically restart the Local SIP Server when the Advanced Client is run. Since the Local SIP Server can be started up with Windows, it can retain the original startup IP Address causing issues when the VPN connection is established. The option added in Preference settings “Always Restart LSS” can be used to turn off this automatic restart.
The Advanced Client now includes German language support. The display language can be selected at installation time or changed later from the language selection options.
The License Management has been enhanced to support switching between network adapters and also to support hosted virtual PC environments. In older versions, this would consume new licenses from the server.
User Presence Status
The user presence status is set to unavailable, when the PC is shutoff without user logging off.
3. Support for Smart CallConnector Operator
Cisco Smart CallConnector Operator is an operator solution for the Cisco Unified Communication Manager Express (on UC500s). Easy to install, configure, and use, the application offers a fully customizable user interface, allowing operators to resize feature windows and place them anywhere on the screen to meet individual needs. Users can also choose to use a mouse or a customizable keyboard to access features and for deployment flexibility.
Enhancements and bug fixes include:
The Operator console now includes German language support. The display language can be selected at installation time or changed later from the language selection options.
Call Queue Displays for Parked Calls
Several issues related to display of queued calls including the display of the parked calls in Queue window has been resolved
Telephone Status Fixes
Includes updated to correct the display of telephone status.
All the bug fixes since release 2.1 have been included in this build (See 2.2 Release Notes for details).
Release 2.2 includes updated native x64-bit CallConnector Operator application for use with Outlook 2010x64. The x64-bit CallConnector Operator Client is installed using the “For Outlook x64 Only” Advanced Client installation file.
4. Smart CallConnector Toolbar Enhancements
Cisco Smart CallConnector Toolbar provides basic call control capability from toolbars in Outlook and Internet Explorer. Primary enhancements are summarized below:
Support for Toolbar in Outlook x32 in Windows x64
A new installation file has been added to install the x32 bit toolbars in a Windows x64 bit machine.
Incorporates latest CME TSP
Install files incorporate the current version of the CME TSP (TAPI driver).
All the bug fixes since release 2.1 have been included in this build.